Job Description
Job Description
Description :
About ARKANCE US Company :
ARKANCE US, is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. ARKANCE was established in 2018 to become the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and an Autodesk and Bluebeam Platinum Partner. ARKANCE delivers its purpose-built in-house solutions that integrate with Autodesk products under the Be. Smart Portfolio to improve project outcomes. To learn more, view our corporate brochure or https : / / www.arkance.us /
Position Overview
The Technical Consultant serves as a trusted technology advisor, helping organizations in the AECO industry leverage cutting-edge design and collaboration technologies to improve their project delivery processes. This position requires a unique blend of technical proficiency, industry knowledge, communication skills, and business understanding to support both pre-sales activities and post- implementation customer success.
As a Technical Consultant, you'll be responsible for delivering training programs, conducting product demonstrations, providing implementation services, and offering ongoing technical support across ARKANCE US's portfolio of solutions.
This is an excellent opportunity for a self-motivated professional who thrives in a collaborative environment and is passionate about making a meaningful impact on the design industry through technology innovation.
KEY RESPONSIBILITIES
Customer-Facing Services (65%-80% Billable Time)
- Deliver comprehensive training programs, consulting services, and implementation support for Autodesk products and other ARKANCE US solutions
- Provide ongoing technical support to customers, ensuring successful adoption and utilization of technology solutions
- Conduct customized technical demonstrations tailored to specific customer needs and requirements
- Mentor and guide customers through complex technical challenges and workflow optimization
Sales Support Activities (10%-25% Pre-Sales Time)
Partner with Sales team members to develop and present compelling product demonstrations that drive revenue growthConduct competitive analysis comparing Autodesk products against competing solutions throughout the sales cycleSupport trade show activities and industry events through technical presentations and product demonstrationsFollow up with technical leads to provide additional information and answer complex technical questionsContribute to meeting ARKANCE US and Autodesk revenue objectives through effective pre-sales technical supportAdministrative and Development Activities (5%-10% Overhead Time)
Complete accurate weekly digital timesheet entries for project tracking and billing purposesParticipate in continuous learning initiatives to maintain cutting-edge expertise with evolving technologiesContribute to internal process improvements and knowledge sharing initiativesTypical Time allocation Targets for Technical Consultants are as follows :
o 65%-80% Billable hours
o 10%-25% Pre-Sales hours
o 5%-10% Overhead hours
Individual targets may vary based on assignments and initiatives tasked to the team member.Physical Requirements :
Requires prolonged period of sitting, with occasional standingContinuous use of computers and other office equipmentREQUIRED QUALIFICATIONS
Technical Expertise
Maintain expert-level proficiency with the Autodesk family of products and other software solutions represented by ARKANCE USPossess comprehensive understanding of how these technologies are applied within AEC&O industry workflowsDemonstrate strong knowledge of industry design and delivery processes, BIM collaboration technology, and emerging technology trendsMaintain current understanding of Architecture, Engineering, and Construction environments and practicesBusiness and Industry Knowledge
Develop and maintain fundamental understanding of business operations within AEC&O industriesUnderstand how organizations deliver value to their customers through technology-enabled processesStay current with industry trends and best practices that impact customer successProfessional SkillsDemonstrate exceptional written, verbal, and presentation communication skillsExhibit superior organizational and time management abilities with proven capacity to manage multiple concurrent projectsDisplay proactive attitude and strong self-motivation in achieving objectivesShow flexibility and willingness to take on additional duties as needed to support customer, Autodesk, and ARKANCE US requirementsPersonal Attributes
Continuously pursue self-improvement in teaching, mentoring, and consulting capabilitiesMaintain high personal and professional standards with strong attention to qualityThrive in collaborative team environments while contributing to overall successDemonstrate unwavering business ethics and commitment to maintaining ARKANCE US's respected industry reputationShow willingness and availability for regional and national travel as requiredCustomer Focus
Establish and maintain high levels of customer confidence and trustDemonstrate genuine desire to contribute meaningfully to the design industryExhibit "make-it-happen" attitude with commitment to customer successShow flexibility in adapting to diverse customer needs and project requirementsThis position offers the opportunity to work with industry-leading technology while making a direct impact on customer success in the dynamic AECO industry.
Company Culture & Core Values
Culture
Open and consistent communication at all levelsFun atmosphere : Happy employees are productive employeesLead by exampleRespect for people and processOne team : Whether we succeed, or we fail, we do so togetherCreativity and “outside the box” thinking is highly encouragedCore Values
Honesty & Integrity : Words and actions in complete alignmentCommitment to Excellent Service : Providing quality work and follow-throughAccountability : Responsible to our coworkers, our customers and ourselvesTrust and Mutual Respect : The foundation for win-win relationshipsPay range for this position : $90,000 - $110,000
Equal Opportunity Employer / Veterans / Disabled
Requirements :
