Talent.com
IT Support Coordinator (Receptionist)
IT Support Coordinator (Receptionist)Courser • Pleasant Grove, UT, US
IT Support Coordinator (Receptionist)

IT Support Coordinator (Receptionist)

Courser • Pleasant Grove, UT, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

About COURSER   COURSER accelerates the growth of IT service provider companies.

We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences.

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.   General Summary :

  • The IT Support Coordinator is responsible for attaining maximum utilization of internal technical resources through daily scheduling of service requests.
  • Perform service request intake from clients; assign, schedule and scheduling service engineers for remote service according to urgency, and contractual service level agreement (SLA).
  • Strong client relations are a must.

Position Responsibilities :

  • Act as the single point of contact to the client for all types of service requests Coordination of all IT support groups to ensure maximum utilization of billable resources Triage service requests as they arrive through email, manual entry, or direct client input Schedule internal technical resources Improve client service, perception, and satisfaction Fast turnaround of client requests Ability to work with a team and communicate effectively Improve usage and increase productivity of IT support resources Escalate service requests that cannot be scheduled within agreed service levels Report the utilization of IT Support resources and successful completion of service requests to the Service Manager, or supervisors.

    • Knowledge, Skills, and Abilities :

  • Basic computer and operating system knowledge Interpersonal skills : such as telephony skills, communication skills, active listening and client-care Ability to multi-task and adapt to changes quickly Technical awareness : ability to match resources to technical issues appropriately Service awareness of all organization’s key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment Credentials and Experience : Previous Client Service or phone related skills; familiarity with computer system support terminology / concepts.   Why you’ll love working here At COURSER, we prioritize the personal and professional development of our employees.
  • We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow.
  • We foster a culture of innovation and encourage challenging the status quo.
  • With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.   Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited vacation time
  • Paid sick time
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Healthy Lifestyle reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid parental leave
  • Reimbursement for ongoing education and certifications
  • Learning and development programs
  • Unlimited vacation time after completing one full year of employment.
  • For the first year of employment, full-time team members are provided 10 vacation days.     COURSER is an Equal Opportunity Employer.
  • We support diversity and are committed to creating an inclusive environment for all employees.
  • All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.   Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    It Coordinator • Pleasant Grove, UT, US

    Job_description.internal_linking.related_jobs
    Travel MRI Technologist - $2,448 per week

    Travel MRI Technologist - $2,448 per week

    GHR Healthcare - PH Division • Payson, UT, United States
    serp_jobs.job_card.full_time
    GHR Healthcare - PH Division is seeking a travel MRI Technologist for a travel job in Payson, Utah.Job Description & Requirements. Planet Healthcare Job ID #73570329.Pay package is based on 8 hour s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Technologist - $2,448 per week

    Travel CT Technologist - $2,448 per week

    Slate Healthcare • Payson, UT, United States
    serp_jobs.job_card.full_time
    Slate Healthcare is seeking a travel CT Technologist for a travel job in Payson, Utah.Job Description & Requirements.Profession : CT Technologist, JobSpecialty : CT Tech, Shift : 5x8 Evenings, Duration : 1...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Agent (Panama)

    Call Center Agent (Panama)

    24 Hours Group • Provo, UT, US
    serp_jobs.job_card.full_time
    Responsible for managing a whole lot of incoming and outgoing calls in the operations.Identify the needs of client and find solution to it. Answering inbound calls, converting them to leads, and lat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Support Technician

    Customer Support Technician

    CD Newco LLC d / b / a Curve Dental • Provo, Utah, United States, 84606
    serp_jobs.job_card.full_time
    Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel MRI Technologist - $2,360 per week

    Travel MRI Technologist - $2,360 per week

    IDR Healthcare • Payson, UT, United States
    serp_jobs.job_card.full_time
    IDR Healthcare is seeking a travel MRI Technologist for a travel job in Payson, Utah.Job Description & Requirements.IDR Healthcare is an awarding winning staffing firm that believes it is a privile...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Spanish Fork, Utah
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Payson, Utah, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Med Tech

    Med Tech

    Escalante at Coventry • Cottonwood Heights, UT, United States
    serp_jobs.job_card.full_time
    Frontier Management is seeking an outstanding.Frontier Management's portfolio of communities spans throughout the United States with each community sharing a commitment to superior service and qual...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Associate Patient Care Coordinator

    Associate Patient Care Coordinator

    Optum • Cottonwood, UT, US
    serp_jobs.job_card.full_time
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Project Coordinator I (India) : Project Management + Product Support

    Project Coordinator I (India) : Project Management + Product Support

    User Interviews • Provo, UT, US
    serp_jobs.job_card.full_time
    Project Coordinator I (India) : Project Management + Product Support.At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their cust...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Success Coordinator

    Customer Success Coordinator

    Logistics UK • Provo, UT, US
    serp_jobs.job_card.part_time
    Are you passionate about delivering exceptional customer experiences and helping businesses succeed? Logistics UK is looking for a Customer Success Coordinator to ensure every Channel Partner and V...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,171 to $1,371 per week in Holladay, UT

    Travel Certified Occupational Therapist Assistant (COTA) - $1,171 to $1,371 per week in Holladay, UT

    AlliedTravelCareers • Holladay, UT, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Certified Occupational Therapist Assistant (COTA) in Holladay, Utah, 84124!. We're hiring a Certified Occupational Th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavior Technician - Great for Students or Recent Grads

    Behavior Technician - Great for Students or Recent Grads

    ABS Kids • Cottonwood Heights, UT, United States
    serp_jobs.job_card.full_time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Data Center Repair Technician (Breakfix) - $2500 Bonus

    Data Center Repair Technician (Breakfix) - $2500 Bonus

    EOS IT Company • Holladay, UT, US
    serp_jobs.job_card.full_time
    OUR COMPANY : EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forw...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Physical Therapist Assistant (Sign-On Bonus)

    Physical Therapist Assistant (Sign-On Bonus)

    Orthopedic Care Partners • Cottonwood Heights, UT, United States
    serp_jobs.job_card.full_time
    Working under the supervision of a Physical Therapist (PT), The Physical Therapist Assistant (PTA), helps patients improve their mobility and functional abilities, by assisting with the implementat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel MRI Technologist - $2,445 per week

    Travel MRI Technologist - $2,445 per week

    Host Healthcare • Payson, UT, United States
    serp_jobs.job_card.full_time
    Host Healthcare is seeking a travel MRI Technologist for a travel job in Payson, Utah.Job Description & Requirements.Host Healthcare Job ID #a1fVJ000007MrBJYA0. Pay package is based on 8 hour shifts...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Facilities Coordinator

    Facilities Coordinator

    NALS Apartment Homes • Cottonwood Heights, UT, United States
    serp_jobs.job_card.full_time
    NALS Apartment Homes believes that an apartment is not simply a place to live, but a place to call home.We embrace opportunities for personal and professional growth, and encourage our employees to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Research Study Coordinator (Hiring Immediately)

    Remote Research Study Coordinator (Hiring Immediately)

    Maxion Research • Canyon Rim, Utah, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Part-time Research Study Personnel (Pay up to $790 / wk.Due to demand, we are now accepting applications for personnel to participate in our local in-person and nationwide remote research studies.Thi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted