Field Service Technician

Description

The Field Service Technician will be responsible to perform on-site inspection, diagnosis and repairs of customer’s lift trucks and equipment at their location. Conduct overall inspection to verify the truck is up to safety standards and make recommendations on any required repairs. Enter necessary information on work orders and work order summary. This opportunity represents Shoppa's Material Handling and requires professionalism, great attitude, good communication skills and outstanding customer service.

Primary Responsibilities (include, but not limited to) :

• Coordinate daily schedule with dispatch
• Provide excellent customer service at the site
• Communicate with the customer upon arrival and update as needed
• Inspect the forklift and / or issues that were reported
• Give customer full report on condition of equipment and what is needed to repair equipment along with the cost to do so
• Diagnose and repair equipment per customer request
• Quality control each job to ensure completeness
• Communicate with customer and dispatch on job completion
• Clean the area after work is completed
• Verify the equipment is up to safety standards
• Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines
• Drive in a safe and courteous manner. Every day is a major responsibility to insure the employees’ safety as well as others on the road
• Complete and submit all work orders and time on a daily basis per company guidelines
• Company issued van must be kept clean and orderly to allow technician to work efficiently while presenting a professional image to our customers.

Other Duties :

Physical Job Demands :

Qualifications

Requirements (include, but not limited to) :