Technical Customer SuccessHuman To Human Hub • Pompano Beach, Florida, United States
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Technical Customer Success
Human To Human Hub • Pompano Beach, Florida, United States
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job_description.job_card.job_descriptionDominio de SQL : Experiencia mínima de 2 años escribiendo y optimizando queries complejas. Conocimientos básicos de Python : Ideal para automatización de tareas o análisis de datos simples. Familiaridad con CLI (Command Line Interface) : Navegar y operar sistemas por consola. Experiencia con plataformas en la nube : Preferiblemente Google Cloud Platform. Metodologías ágiles : Conocimiento y uso práctico de Scrum o similares. Uso de repositorios de código (como Git) Manejo de Data Warehouses Consumo e integración de APIs Experiencia profesional : Al menos 2 años en un rol técnico con contacto directo con clientes. Idioma : Inglés nivel B2 o superior (indispensable). Habilidades blandas : Comunicación efectiva, empatía, resolución de problemas y mentalidad de aprendizaje constante. Ubicación : Debes residir en Colombia y tener disponibilidad para trabajo remoto. Contrato a término indefinido. Trabajo 100% remoto desde cualquier ciudad de Colombia. Ambiente de aprendizaje y crecimiento continuo. Paquete de beneficios enfocado en salud y bienestar. Salario competitivo según tu experiencia.
Technical Customer Success
¿Te apasiona la tecnología y el impacto que puede generar en las organizaciones?
Estamos buscando un / a Technical Customer Success que se una a nuestro equipo para transformar experiencias tecnológicas en soluciones efectivas para nuestros clientes. En este rol, serás el puente clave entre la tecnología y el éxito del cliente, ayudando a resolver problemas técnicos, optimizar procesos y garantizar una experiencia sobresaliente.
El objetivo principal de este Technical Customer Success es trabajar de la mano con los clientes para asegurar que aprovechen al máximo las herramientas tecnológicas a su disposición. Serás responsable de brindar soporte técnico, gestionar bases de datos, colaborar en la integración de plataformas en la nube, y garantizar que todos los procesos se alineen con los estándares más altos de calidad y satisfacción del cliente.
🎯¿Qué harás en este rol?
- Soporte técnico especializado : Brindar asistencia técnica a los clientes, resolviendo problemas complejos relacionados con bases de datos, plataformas en la nube y herramientas de desarrollo.
- Análisis de datos y SQL : Utilizarás consultas SQL para filtrar, ordenar, manipular y unir tablas, detectando patrones y solucionando incidencias en entornos de datos reales.
- Interfaz técnica-cliente : Serás el nexo entre equipos técnicos y usuarios, asegurando una comunicación clara y soluciones efectivas.
- Colaboración con equipos de desarrollo : Trabajarás con ingenieros, project managers y otros perfiles técnicos para garantizar la mejora continua de los productos.
- Crecimiento continuo : Participarás activamente en entornos ágiles, aplicando metodologías que permitan mejorar procesos internos y externos.
➡️ Habilidades y competencias clave
Valoramos también si tienes experiencia en :
🔎 Lo que buscamos en ti
¿Qué ofrecemos?
Si te apasiona la tecnología, disfrutas resolviendo problemas y quieres formar parte de una de las mejores empresas de tecnología en salud, esta vacante es para ti. ¡Postúlate hoy mismo! 👇🏼
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Technical Customer • Pompano Beach, Florida, United States
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