Customer Service Representative

Job Title : Customer Service Representative

Department : Operations

Location : On-site DFW Metroplex

Reports To : Customer Service Manager

Job Type : Full-Time

Position Overview

A leading nationwide transportation provider is seeking a proactive and customer-oriented Customer Service Representative (CSR) to join their Operations team. This role serves as a vital communication link between customers, drivers, dispatchers, and internal departments, helping to ensure seamless transportation services and a high level of customer satisfaction.

The ideal candidate will thrive in a dynamic environment, demonstrate exceptional communication and organizational skills, and possess a strong ability to multitask with accuracy and professionalism.

Key Responsibilities

Act as the primary contact for assigned customer accounts, ensuring prompt and effective communication.

Accurately enter, update, and close load details within internal systems.

Schedule pickup and delivery appointments in alignment with customer needs and carrier availability.

Monitor and track shipments to ensure timely pickups and deliveries.

Proactively communicate updates, delays, and service issues to customers and internal teams.

Support freight solicitation efforts through phone and email outreach.

Address routine customer inquiries and escalate complex issues to management as needed.

Maintain thorough documentation including service records, customer scorecards, and reports.

Coordinate with dispatch, driver management, sales, and planning teams to improve service outcomes.

Contribute to process improvements that enhance operational performance and customer experience.

Qualifications

Required Skills & Experience

Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Basic data entry and documentation management skills.

Prior experience in the transportation or logistics industry preferred.

Familiarity with load entry and TMS (Transportation Management Systems) is a plus.

Preferred Soft Skills

Strong verbal and written communication abilities.

High level of attention to detail and accuracy.

Effective organizational and time management skills.

Professional demeanor with the ability to remain calm under pressure.

Team-oriented with a customer-first mindset.

Adaptable and flexible with a willingness to support shifting priorities.

Additional Requirements

Valid drivers license.

Must speak English clearly and write legibly; bilingual candidates are encouraged to apply.

Must successfully pass a pre-employment drug screening.

Must be able to follow instructions in written, verbal, or scheduled formats.

Maintain a neat and professional appearance.

This is an on-site position based in the DFW Metroplex . It offers a unique opportunity to work within a dedicated and high-performing team focused on delivering reliable and efficient freight solutions.

Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.