Outbound Sales Agent

Patriot Mobile (PM) is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members with reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Job Overview :

The Outbound Sales Agent will perform outbound calls to prospective / current members interested in supporting Conservative causes by buying new lines of service. Leads come through our website, from events, and various lead generation sources. Ideal candidates are highly motivated, well-spoken, and want to join a growing service-centric team. They will enthusiastically communicate the four pillars of Patriot Mobile's mission statement and set expectations regarding the activation process. The primary function of our Outbound Sales Agent is to help prospective customers or current members make the decision to switch and / or add additional products and services, select the proper plans and services best for them and deliver a positive experience.

Essential Functions and Responsibilities :

• Achieve monthly sales and performance goals as outlined by management.
• Provide exceptional quality and service with every interaction. Successfully pass identified QA metrics designed specifically for the Patriot Mobile sales team.
• Adhere to all departmental policies and procedures, including Schedule Adherence (see below)
• Present information to prospects / members in a clear, concise, and professional manner.
• Value every call and lead; treat members with empathy and care.
• Respond to outbound lead follow-up promptly on assigned leads and consistently follow up with pipeline opportunities, while providing potential members with the information needed to confidently close the sale.
• Use a consultative sales approach to build rapport and determine the device / plan that best meets members' needs.
• Ensure all CRM requirements are adhered to and completed, including, but not limited to, member account information, leads, orders, upgrades, deals, and tasks.
• Stay current with Conservative causes and industry information, news, technology, and events.
• Responsible for completing required training and staying up to date with posted information and daily updates in the department and organization.
• Contribute to and help the MS team achieve Service Levels by being available to take inbound queue calls, when needed. Includes support in call queue during peak hours as required.
• Field inbound calls during high call volume spikes.
• Perform other duties as assigned by Patriot Mobile management.

Schedule Adherence

The Patriot Mobile leadership team goes to great lengths to staff to meet customer demands and enable our sales agents to maximize their commission structure. As such, schedule adherence is a way we respect and honor not only our customers, but our team members and ourselves.

The following expectations are set forth as part of our minimum job requirements :

Required Knowledge / Skills / Abilities :

Education and Experience :

Physical Requirements :

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.

Please note that a background check and drug screen will be required before the first day of employment.