Case Manager - Government Services

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

As a Case Manger you will be the primary contact for a dedicated population of program applicants who require financial assistance to reconstruct, repair, or rehabilitate their homes after Hurricane Ian. You should maintain a complete understanding of all applicable program policies, requirements, and procedures and review all cases within the guidelines established. You may assist with or lead day-to-day case management activities, which may include processing, monitoring, tracking, and reporting applications within a functional area with little or no direct supervision. You may specialize in specific subjects within the functional area.

Essential Functions :

• Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members.
• Assist applicants with the completion and submission of their program applications, as needed.
• Review submitted applications for completeness and ensure that the program has received all documentation and information needed to perform an eligibility review.
• Review applicant vulnerability factors and assign appropriate priority status to their application.
• Conduct an orientation and introductory call to assigned applicants and request any application documentation or information needed to make the application complete.
• Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required.
• Obtains a working knowledge of applicant needs and program eligibility criteria.
• Understands program requirements and other key objectives.
• Understands program processes from start to finish and communicates those processes clearly to applicants.
• Gathers applicant documentation and uploads to program system of record.
• Records all communications in the program system of record.
• Position is required in office in one of the intake centers in order to collaborate directly with case management and leadership regarding program applications.

Qualifications :

A Case Manager should possess 2 years of demonstrated experience in the qualifications identified below :

HORNE Values...

HORNE Offers...

The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!

HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.