Data Analyst

Data Analyst

Our client, an industry leader in telecommunications, has an excellent opportunity for a Data Analyst to work on a 6+ month renewable contract opportunity. Work will be a hybrid on-site / remote schedule in Englewood, CO. The Data Analyst will support our Next Best Offer (NBO) project. This role involves collecting, analyzing, validating, and reporting on data to improve AI / ML models, with a focus on conversational and customer interaction data. The ideal candidate will be fluent in English and Spanish and have a strong foundation in SQL, Python, and data visualization, with familiarity in AI, machine learning, and cloud platforms.

Responsibilities :

• Collect, analyze, validate, and report on data from multiple sources, including databases, manual files, and external sites.
• Design, test, and document processes, SQL queries, and stored procedures.
• Create and publish both scheduled and ad hoc reports for various internal stakeholders.
• Document reporting requirements, processes, and validate data components as needed.
• Annotate conversational data from customer interactions based on established guidelines to support machine learning model training.
• Validate model performance by analyzing results, identifying trends, and recommending improvements.
• Collaborate with Data Scientists and business stakeholders on data preparation, cleaning, preprocessing, and analysis.
• Support the development of dashboards and presentations to communicate insights and results.

Experience Requirements :

Education Requirements :