Data & Support Analyst

Position Title : Data & Support Analyst

Department : Software QA

Reports to : Manager of Engineering Quality and Support

Location : Remote (With a preference for the Tulsa OK area)

Position Summary :

We are seeking an experienced Data & Support analyst to diagnose analyze and troubleshoot user reported issues within our systems. This role requires hands-on expertise with webapp support & troubleshooting to diagnose and resolve end user issues. The ideal candidate also brings some SQL knowledge to the table to help identify data related problems. As a tech startup this role may require wearing many hats and encourages eagerness to learn new systems while we develop our support processes and procedures. We foster a collaborative learning-oriented culture and encourage ownership innovation and professional growth.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Key Responsibilities :

Define analyze and troubleshoot both internal and external end-user issues of our applications. This may include but not be limited to environments such as databases and webapps.

Communicating with both internal and external stakeholders through ticketing systems (Such as Jira) and documenting those results

Proactively communicating with members of leadership when potentially critical issues arise

Utilize reporting tools (Excel Jira) to track and document escalated issues

Required Skills and Qualifications :

Prior professional software webapp and / or database troubleshooting & support experience

Basic proficiency in SQL equivalent to at least 1 year experience to diagnose and determine potential data issues

Strong problem-solving skills and ability to work independently and efficiently in a remote environment

Preferred Qualifications :

Experience with healthcare data HIPAA compliance and data security best practices

Experience working in agile development environments with tools such as Jira

Previous experience in a startup or fast-growing technology company

About SmartLight Analytics

SmartLight Analytics was formed by a group of industry insiders who wanted to make a meaningful impact on the rising cost of healthcare. With this end in mind SmartLight works for self-funded employers to reduce the wasteful spend in their healthcare plan through our proprietary data analysis. Our process works behind the scenes to save money without interrupting employee benefits or requiring employee behavior changes.

Required Experience :

Manager

Key Skills

Data Analytics,Microsoft Access,SQL,Power BI,R,Data Visualization,Tableau,Data Management,Data Mining,SAS,Data Analysis Skills,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1