Strategic Customer Success Manager

About the Opportunity

As a Strategic Customer Success Manager supporting Contentfuls North American Strategic Accounts you will be the post-sale counterpart to our Strategic Account Executive. Together youll co-own customer value long-term growth and executive relationships within some of the worlds largest and most complex digital organizations.

In this role you will act as the trusted advisor for enterprise customersguiding them through their digital experience transformation maximizing the ROI of their Contentful investment and driving measurable outcomes through adoption enablement and strategic governance. Youll partner closely with Sales Solution Engineering Partnerships and Marketing to ensure the customer achieves their goals while identifying continuous opportunities for expansion.

What to Expect

Own Customer Value & Business Outcomes

• Act as the primary post-sale relationship owner for a portfolio of multinational enterprise customers with complex digital experience needs.
• Develop strategic success plans that deeply understand customer business goals digital roadmaps and KPIsand drive execution against those plans with internal partners.
• Lead quarterly and executive business reviews to communicate outcomes surface new opportunities and ensure alignment on multi-year digital experience strategies.

Drive Adoption Enablement & Platform Expansion

Strategic Partnership & Cross-Functional Leadership

Operational Excellence & Governance

What You Need to Be Successful

Whats in it for you

This role must be conducted in a state in which we are currently registered to do business.

Salary Statement : The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity internal salary ranges market data / ranges applicants skills and prior relevant experience certain degrees and certifications (e.g. JD / technology) for example.

Salary Range : 166000 - 224000 (80 / 20 Split)

This position is eligible for equity awards annual bonuses short- and long-term incentives and program-specific awards where applicable in accordance with the terms of Contentfuls variable compensation plans.

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites fake email addresses claiming to be from our company or social media. We do not ask for your personal information such as bank account numbers identification numbers etc through social media or chat-based apps nor do we request or send money for the purchase of business equipment. If you suspect fraud please report it to your local authorities as well as reach out to us at with any information you may have.

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Required Experience :

Manager

Key Skills

Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry

Employment Type : Full Time

Experience : years

Vacancy : 1