Information Technology ManagerSoftworld, a Kelly Company • Portland, OR, United States
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Information Technology Manager
Softworld, a Kelly Company • Portland, OR, United States
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job_description.job_card.job_descriptionStrong understanding of IT infrastructure, hardware / software systems, networking, Active Directory, and cloud-based environments. Expertise in IT project management, service delivery, and workflow optimization. Knowledge of ITIL, ITSM platforms, and customer service best practices. Familiarity with enterprise systems, asset management, and ticketing platforms. Experience with Office 365, endpoint management, and Windows / Mac environments. Strong communication, collaboration, and stakeholder management skills. Ability to lead diverse teams, manage competing priorities, and deliver exceptional results under pressure. Education : Bachelor’s degree in Computer Science, Information Technology, MIS, Engineering, or a related field. An Associate’s degree plus two additional years of relevant experience may substitute for the Bachelor’s degree. A Master’s degree may substitute for two years of required experience. Experience : Minimum of three (3) years in a supervisory capacity managing technical programs, staff, and budgets within a large IT department. Experience in public sector or educational environments preferred. Must possess a valid driver’s license and have access to reliable transportation. Ability to lift up to 25 lbs. and perform standard office-related physical tasks. Onsite position requiring frequent public contact and occasional travel between local sites.
IT Systems & Services Manager – Client Services
Location : Onsite in Portland, OR
Type : Direct Hire
Overview :
The IT Systems & Services Manager – Client Services is a key leadership role overseeing customer service operations for the service desk and device management teams. This position ensures an exceptional technology experience for staff and students while managing three teams totaling 27 FTEs. The manager provides strategic direction, operational oversight, and mentorship to supervisory staff, driving continuous improvement across service delivery and device management functions.
Key Responsibilities :
- Lead service desk and device management operations, ensuring high-quality technical support and positive end-user experiences.
- Oversee planning, coordination, and execution of IT projects across multiple sites, ensuring alignment with organizational goals.
- Manage and monitor budgets, authorize expenditures, and provide input for forecasting and resource allocation.
- Develop and maintain vendor relationships and manage procurement processes in compliance with organizational policies.
- Collaborate across departments to integrate technology services and enhance overall IT support.
- Develop and implement strategic plans, policies, and procedures related to technology service delivery.
- Supervise, mentor, and evaluate staff performance; provide coaching, training, and professional development opportunities.
- Identify and implement process improvement initiatives to optimize efficiency and service quality.
- Prepare and present reports, updates, and recommendations on operations, budgets, and performance metrics.
Technical Skills & Knowledge :
Education & Experience :
Additional Details :
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Information Technology Manager • Portland, OR, United States
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