Talent.com
Information Technology Manager
Information Technology ManagerSoftworld, a Kelly Company • Portland, OR, United States
serp_jobs.error_messages.no_longer_accepting
Information Technology Manager

Information Technology Manager

Softworld, a Kelly Company • Portland, OR, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

IT Systems & Services Manager – Client Services

Location : Onsite in Portland, OR

Type : Direct Hire

Overview :

The IT Systems & Services Manager – Client Services is a key leadership role overseeing customer service operations for the service desk and device management teams. This position ensures an exceptional technology experience for staff and students while managing three teams totaling 27 FTEs. The manager provides strategic direction, operational oversight, and mentorship to supervisory staff, driving continuous improvement across service delivery and device management functions.

Key Responsibilities :

  • Lead service desk and device management operations, ensuring high-quality technical support and positive end-user experiences.
  • Oversee planning, coordination, and execution of IT projects across multiple sites, ensuring alignment with organizational goals.
  • Manage and monitor budgets, authorize expenditures, and provide input for forecasting and resource allocation.
  • Develop and maintain vendor relationships and manage procurement processes in compliance with organizational policies.
  • Collaborate across departments to integrate technology services and enhance overall IT support.
  • Develop and implement strategic plans, policies, and procedures related to technology service delivery.
  • Supervise, mentor, and evaluate staff performance; provide coaching, training, and professional development opportunities.
  • Identify and implement process improvement initiatives to optimize efficiency and service quality.
  • Prepare and present reports, updates, and recommendations on operations, budgets, and performance metrics.

Technical Skills & Knowledge :

  • Strong understanding of IT infrastructure, hardware / software systems, networking, Active Directory, and cloud-based environments.
  • Expertise in IT project management, service delivery, and workflow optimization.
  • Knowledge of ITIL, ITSM platforms, and customer service best practices.
  • Familiarity with enterprise systems, asset management, and ticketing platforms.
  • Experience with Office 365, endpoint management, and Windows / Mac environments.
  • Strong communication, collaboration, and stakeholder management skills.
  • Ability to lead diverse teams, manage competing priorities, and deliver exceptional results under pressure.

    • Education & Experience :

  • Education : Bachelor’s degree in Computer Science, Information Technology, MIS, Engineering, or a related field.
  • An Associate’s degree plus two additional years of relevant experience may substitute for the Bachelor’s degree.
  • A Master’s degree may substitute for two years of required experience.
  • Experience :
  • Minimum of three (3) years in a supervisory capacity managing technical programs, staff, and budgets within a large IT department.
  • Experience in public sector or educational environments preferred.

    • Additional Details :

  • Must possess a valid driver’s license and have access to reliable transportation.
  • Ability to lift up to 25 lbs. and perform standard office-related physical tasks.
  • Onsite position requiring frequent public contact and occasional travel between local sites.
    • serp_jobs.job_alerts.create_a_job

    Information Technology Manager • Portland, OR, United States

    Job_description.internal_linking.related_jobs
    Information Technology Professional

    Information Technology Professional

    US Navy • Beaverton, OR, US
    serp_jobs.job_card.part_time
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel CT Tech - $2670.72 / Week

    Travel CT Tech - $2670.72 / Week

    Uniti Med • Oregon City, OR, US
    serp_jobs.job_card.full_time
    Uniti Med is seeking an experienced CT Tech for an exciting Travel Allied job in Oregon City, OR.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2670. Uniti Med provides career opportunitie...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel CT Technologist - $2,800 per week

    Travel CT Technologist - $2,800 per week

    First Connect Health • Oregon City, OR, United States
    serp_jobs.job_card.full_time
    First Connect Health is seeking a travel CT Technologist for a travel job in Oregon City, Oregon.Job Description & Requirements. Joint Commission–certified healthcare staffing agency.This prestigiou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • St. Helens, Oregon
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • St. Helens, Oregon
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Medical and Health Services Managers - AI Trainer ($80-$110 per hour)

    Remote Medical and Health Services Managers - AI Trainer ($80-$110 per hour)

    Mercor • Beaverton, Oregon, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    About the Role • • Mercor is seeking experienced • •medical and health services managers • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning sys...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Data Center Construction Manager - Boardman, OR

    Data Center Construction Manager - Boardman, OR

    Portland Staffing • Portland, OR, US
    serp_jobs.job_card.full_time
    Data Center Construction Manager.This position is located in Boardman, OR.Our Telecommunications Group has been at the forefront of creating a new generation of wireless communication infrastructur...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, Cyber Recovery - REMOTE

    Director, Cyber Recovery - REMOTE

    Molina Healthcare • Vancouver, WA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Director of Cyber Recovery will oversee and manage Disaster Recovery related to the Information Technology (IT) organization's technology services to all customers working closely with the Netw...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2,340 to $2,615 per week in Oregon City, CT

    Travel CT Tech - $2,340 to $2,615 per week in Oregon City, CT

    AlliedTravelCareers • Oregon City, CT, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Prime Time Healthcare to find a qualified CT Tech in Oregon City, Connecticut, 97301!. Now Hiring : Allied Healthcare CT - Oregon City, OR.Contact us for Pay Infor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Vice President of Information Technology

    Vice President of Information Technology

    Confidential • Portland, OR, US
    serp_jobs.job_card.full_time
    Vice President of Information Technology.Premier hospice providing end-of-life care services.The Company is seeking a Vice President of Information Technology to provide strategic leadership for al...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager, Cybersecurity & Technology Control Assessment

    Manager, Cybersecurity & Technology Control Assessment

    CIBC • Oregon City, OR, United States
    serp_jobs.job_card.full_time
    We’re building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strength...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Deputy Chief Information Officer (DCIO)

    Deputy Chief Information Officer (DCIO)

    Multnomah County • Portland, OR, United States
    serp_jobs.job_card.full_time
    Multnomah County's Department of County Assets (DCA) is seeking an experienced and visionary • • • •Deputy Chief Information Officer (Deputy CIO). We are looking for a high-impact IT leader who is deep...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    IT Service Desk Manager

    IT Service Desk Manager

    Evergreen Healthcare Group • Vancouver, WA, United States
    serp_jobs.job_card.full_time
    Turn your job into a career with Evergreen Healthcare Group!.Service Desk Team and ensure that tickets are handled in a timely, efficient, and thorough manner. Oversee performance of team members, c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    IT Release Manager

    IT Release Manager

    Two95 International Inc. • Portland, OR, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Location : Portland ,OR / Tualatin, OR.Note : We have two openings for both the locations.Release and Deployment (RELM) Leads the assessment, including assessment of risk, analysis, planning and desig...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Deputy CIO — Hybrid, Agile IT Leader for Modern Services

    Deputy CIO — Hybrid, Agile IT Leader for Modern Services

    Multnomah County • Portland, OR, United States
    serp_jobs.job_card.full_time
    A local government agency in Portland, OR is seeking an experienced Deputy Chief Information Officer.This role requires a strong IT leader to manage a talented team, ensure organizational excellenc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Program Manager - Non-IT

    Program Manager - Non-IT

    BrickRed Systems • Beaverton, OR, US
    serp_jobs.job_card.full_time
    This role requires exceptional.VPs, HR, and cross-functional leaders.The ideal candidate will bring a strong background in. Maintain accountability for all program objectives, operating within finan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Chief Technology Officer

    Chief Technology Officer

    CRISALIS • Portland, OR, United States
    serp_jobs.job_card.full_time
    Founded in 2010, CRISALIS, LLC (Custom Research Integration Systems and Logistically Integrated Solutions) transforms how researchers collaborate through custom research database applications.Inspi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    IT Technician

    IT Technician

    Prime Electric • Milwaukie, Oregon, United States
    serp_jobs.job_card.full_time
    Stoner Electric, a Prime Electric company, has been a leading commercial electric company in the Pacific Northwest region for over 50 years. We specialize in delivering high-quality electrical contr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted