Manager, Chief of Staff Capital One Software (Remote)

Manager Chief of Staff - Capital One Software (Remote)

Ever since our first credit card customer in 1994 Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud Capital One needed to build cloud and data management tools that didnt exist in the marketplace to enable us to operate at scale in the cloud. Through this journey weve developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. And in 2022 we publicly announced Capital One Software and brought our first B2B software solution Slingshot to market.

Building on Capital Ones pioneering adoption of modern cloud and data capabilities Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face things like data publishing data consumption data governance and infrastructure management weve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.

As a Manager Chief of Staff at Capital One Software you will be challenged to excel and lead alongside smart and passionate people. You will capitalize on the opportunity to be at the forefront of driving a major transformation that directly impacts Capital Ones bottom line. You are comfortable with technology able to translate technical concepts into business value and skilled at navigating multiple domains with a growth mindset. You will take on important and exciting responsibilities from day one working with key stakeholders across the company managing complex business programs and establishing effective frameworks for success. Finally you are an exceptional communicator capable of building positive relationships and influencing stakeholders to drive program delivery.

General Responsibilities :

Responsible for streamlining operations within the Software division by identifying prioritizing and resolving bottlenecks. The Manager Chief of Staff will lead efforts to adapt and optimize existing processes for a SaaS business model ensuring sustainable and scalable solutions.

Actively identify evaluate and diagnose processes hindering Software division efficiency using intellectual curiosity and collaboration and document practical data-driven solution proposals.

Define clear problem statements and develop comprehensive solution strategies to resolve legacy process bottlenecks and operational challenges.

Ensure all implemented solutions are sustainable scalable and support future organizational growth.

Collaborate and communicate effectively with stakeholders across all levels (Software Enterprise Go-To-Market Product Tech Operations) to secure buy-in manage expectations and influence project outcomes.

Navigate cross-functional domains with a growth mindset continuously learning new technologies to offer strategic insights and apply exceptional influencing abilities to drive project delivery.

Lead comprehensive problem-solving efforts for additional needs or challenges encountered throughout the project lifecycle.

Showcase a proven track record for problem solving quickly establishing frameworks designing and managing complex dynamic project plans adapting to changing requirements / priorities and executing effective risk mitigation to keep projects on schedule.

Basic Qualifications :

Bachelors Degree or Military experience

At least 5 Years of Project Management experience

Preferred Qualifications :

Masters / MBA degree

7 years of Project Management experience within a highly regulated industry

PMP Lean Agile or Six Sigma certification

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location) : $144000 - $164400 for Manager Chief of Staff

McLean VA : $158400 - $180800 for Manager Chief of Staff

Richmond VA : $144000 - $164400 for Manager Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Senior IC

Key Skills

Compliance Management,Customer Retention,Quality Assurance,Customer Service,Extensive Knowledge,Account Management,Front Office,Telephone Calls,Needs Analysis,Cold calls,Business Relationships,Customer Complaints,Sales Goals,Sales Process,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 144000 - 164400