Patient Access Representative

Job Description

Job Description

Description :

GENERAL STATEMENT OF DUTIES : The Patient Access Representative serves as the first point of contact for patients, visitors, and healthcare providers. This role involves a combination of administrative duties, customer service, and clerical support to ensure a smooth and efficient flow of operations at the front desk. The Patient Access Representative plays a crucial role in managing patient check-in and check-out, verifying insurance information, answering inquiries, and maintaining a welcoming and professional environment for all visitors to the surgery center.

FLSA STATUS : Non-Exempt

SUPERVISION RECEIVED : Amanda Guidry, Business Office Manager / Credentialing Specialist

ESSENTIAL FUNCTIONS :

1. Patient Check-In and Check-Out : o Patient Reception : Greet patients and visitors in a friendly and professional manner as they arrive at the surgery center. o Check-In Procedures : Verify patient information, confirm appointments, and collect required documents such as insurance cards, identification, and consent forms o Ensure Smooth Patient Flow : Manage patient flow and ensure that patients are promptly checked in and escorted to waiting areas or exam rooms.

2. Insurance Verification and Documentation : o Verify Insurance Coverage : Collect and verify patient insurance information, ensuring coverage and ensuring prior authorization is obtained when needed. o Documentation Management : Ensure that all necessary paperwork, including insurance details, medical history, and consent forms, are completed and entered into the system accurately. o Billing Support : Assist with billing inquiries and provide patients with information about co-pays, deductibles, and other financial responsibilities.

3. Patient Communication and Customer Service : o Answering Calls : Answer incoming calls in a timely, professional manner, addressing patient inquiries or directing them to the appropriate department. o Provide Information : Offer general information to patients about services, preparation instructions for surgery, and general ASC policies. o Resolve Issues : Handle patient inquiries and concerns with professionalism and empathy, directing them to appropriate personnel for further assistance if necessary. o Coordination : Work with medical and administrative staff to ensure patients receive the information and support they need.

4. Administrative Duties : o Data Entry : Enter patient information and appointment details into the electronic health record (EHR) system.

Requirements :