Talent.com
Licensed Customer Service Representative - Ann Arbor, MI
Licensed Customer Service Representative - Ann Arbor, MIThe Auto Club Group • Ann Arbor, MI, United States
Licensed Customer Service Representative - Ann Arbor, MI

Licensed Customer Service Representative - Ann Arbor, MI

The Auto Club Group • Ann Arbor, MI, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more

A DAY IN THE LIFE of a Field Insurance Service Representative

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

  • Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
  • Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
  • Take insurance payments (initial, installment, lapse, or reinstatement)
  • Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
  • Refer to agent when appropriate
  • Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
  • Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
  • Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
  • Fulfill, maintain and service insurance policies
  • Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
  • Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
  • Verify new business applications
  • Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
  • Process insurance and membership payments
  • Update electronic member information
  • Maintain filing systems and provide other general Agency support
  • HOW WE REWARD OUR EMPLOYEES

    Starting hourly wage of $23.00 - $25.50 per hour, based on experience

    WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

  • A Current Property & Casualty Insurance license
  • Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.
  • Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Provide a high level of customer-focused service
  • Service insurance policies and processing applications, renewals, and amendments
  • Respond to billing and coverage questions
  • Process monetary transactions; Taking payments
  • Promote the sales of insurance products and services using established guidelines
  • Present complex information in a clear and concise manner
  • Knowledge and Skills :

  • Analyze member / potential customer insurance needs and determine appropriate levels of coverage
  • Prepare appropriate rate quotations
  • Organize, plan and promote the sale of ACG insurance and membership products and services
  • Perform outbound service calls
  • Maintain accurate records
  • Insurance terminology
  • General insurance regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)
  • Work effectively in a team environment
  • Work independently, with minimal supervision
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Proficient in using Microsoft Office products
  • Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures)
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work under pressure in a high volume, fast paced customer service environment
  • Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
  • Work Environment

    Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    serp_jobs.job_alerts.create_a_job

    Licensed Customer Service Representative • Ann Arbor, MI, United States

    Job_description.internal_linking.related_jobs
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Ann Arbor, MI, USA
    serp_jobs.job_card.full_time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Once Upon a Child - Brighton, MI • Brighton, MI, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Once Upon a Child offers customers a fun and convenient way to buy and sell gently used kids' stuff, which makes saving money on children's clothes, toys, baby furniture and equipment a reality eve...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Customer Service

    Customer Service

    Lowes • Milan, MI, United States
    serp_jobs.job_card.full_time
    Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work From Home - Benefits Services Representative

    Work From Home - Benefits Services Representative

    AO Garcia Agency • Ann Arbor, Michigan, United States, 48103
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    If you are looking for a fully remote position with the ability to travel, this is the perfect opportunity for you! Here, you can work 100% remotely and from anywhere in the world.On top of that, w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Ann Arbor, Michigan
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Belleville, Indiana
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Mr. Handyman • South Lyon, MI, US
    serp_jobs.job_card.full_time
    Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr.Handyman we’re growing our team so we can continue to be one of the most well-res...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Specialty Representative, Gastroenterology - Ann Arbor, MI

    Specialty Representative, Gastroenterology - Ann Arbor, MI

    Allergan • Ann Arbor, MI, United States
    serp_jobs.job_card.full_time
    AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Insurance Representative

    Insurance Representative

    HealthMarkets • Ypsilanti, MI, United States
    serp_jobs.job_card.full_time
    If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Ann Arbor, Michigan
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Representative, Pharmacy

    Representative, Pharmacy

    Michigan Staffing • Ann Arbor, MI, United States
    serp_jobs.job_card.full_time
    Pharmacy Call Center Representative.Provides customer service support for inbound / outbound pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for op...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Pepsi Careers in Ann Arbor, MI

    Pepsi Careers in Ann Arbor, MI

    Pepsi • Ann Arbor, MI, USA
    serp_jobs.job_card.full_time
    PepsiCo has openings for production workers, delivery drivers, merchandisers, and sales representatives.Competitive compensation with comprehensive benefits package. Join a global food and beverage ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Route Sales Representative

    Route Sales Representative

    Frito Lay • White Lake, MI, USA
    serp_jobs.job_card.full_time
    Join the Frito Lay team and help us deliver our delicious snacks to our customers.As a Route Sales Representative, you will be responsible for driving a truck to deliver products to various locatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales Representative

    Retail Sales Representative

    SPECTRUM • Wixom, Michigan, United States
    serp_jobs.job_card.full_time
    This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Development Representative - Ann Arbor, MI

    Sales Development Representative - Ann Arbor, MI

    Aerotek • Ann Arbor, MI, US
    serp_jobs.job_card.full_time
    Aerotek Sales Development Representative.Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over.At Aerotek, we prio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    In - office Insurance Agent ( P & C License Required )

    In - office Insurance Agent ( P & C License Required )

    The Gordon Group Agency • Ann Arbor, MI, United States
    serp_jobs.job_card.full_time
    Join Our Team as an In-office Insurance Agent (P & C License Required)! Local insurance agency in Ann Arbor, Michigan is looking for property and casualty insurance professionals to join our team.W...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Part-Time Insurance Customer Service

    Part-Time Insurance Customer Service

    Terri Anderson-Berger, State Farm Agency • WIXOM, Michigan, United States, 48393
    serp_jobs.job_card.full_time
    Part-Time Insurance Customer Service.Terri Anderson-Berger, State Farm Agency, located in.Part-Time Insurance Customer Service Representative. This is a position focused on Customer Service for a we...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Service Center Representative

    Service Center Representative

    Trinity Health - IHA • Ann Arbor, Michigan, United States, 48105
    serp_jobs.job_card.full_time
    Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30