Social Media Manager Job at ICX Group in Jacksonville

Social Media Manager

Full-Time, On-Site - Jacksonville, FL

Overview

Our client is seeking a Social Media Manager to lead and grow the online presence for multiple healthcare practice locations. This role is a blend of strategy and hands‑on execution -from shaping campaign direction to rolling up your sleeves with day-to-day content creation and engagement.

The ideal candidate is a confident, creative self‑starter who thrives in a collaborative environment and brings both big‑picture thinking and attention to detail.

Key Responsibilities

Content Creation & Strategy

Develop, plan, and publish engaging static posts and short‑form videos across multiple locations.

Balance long‑term campaign planning with daily posting and storytelling.

Rotate content types : patient transformations, testimonials, provider features, educational content, and trending formats.

Maintain consistency with brand voice, visual identity, and compliance standards.

Community Engagement & Reputation Management

Monitor and respond to comments, reviews, and messages across all platforms.

Foster authentic conversations while upholding a professional, approachable tone.

Partner with internal teams to address sensitive feedback or concerns.

Patient Reviews & Testimonials

Encourage reviews and testimonials by engaging with patients in person.

Support strategies to increase review volume and quality across Google and social platforms.

Collaborate with video production to capture impactful patient stories.

Collaboration & Campaign Alignment

Partner with marketing leadership to align organic content with paid campaigns.

Track performance, analyze engagement, and optimize posting strategies.

Shadow patient processes to better understand journeys and create authentic narratives.

Qualifications

2+ years of experience in social media management or digital marketing.

Strong knowledge of Facebook, Instagram, TikTok, and YouTube.

Excellent communication skills, both written and verbal.

Ability to manage multiple accounts and priorities with detail and organization.

Creative thinker who can adapt trends into brand‑consistent storytelling.

Preferred

Experience in healthcare, regulated industries, or professional services.

Familiarity with SEO, A / B testing, and audience targeting.

Experience with healthcare software (a plus).

Certifications in social media strategy (Hootsuite, NISM, etc.).

What We Offer

Competitive salary based on experience

401(k) with employer match

Health, dental, and vision insurance

Paid time off

Monday-Friday daytime schedule (no evenings or weekends)

A collaborative, mission‑driven environment where creativity directly impacts lives

Work Environment

This is a full-time, fully on‑site role based in Jacksonville, FL. You'll work closely with marketing leadership and creative teammates in a fast‑paced environment where strategic thinking and hands‑on execution go hand in hand.

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