Technical Lead

Job Functions

, Essential Duties and Responsibilities

• Act as Subject Matter Expert for Document Services in project / product meetings and assist in documentation and training : Participate in working through changes needed for the document processesProvide specific trainingCoordinate needed updates to procedural documentation
• Manage all elements of plan document events and tasks that include detailed needs assessment review, service definition, coordination with multiple parties
• Collaborate with leadership and team members to continuously improve and automate document processes
• Provide input to leadership on client issues and weekly / monthly reports as defined
• Proactively escalates potential risks to appropriate leadership staff that impact either service satisfaction and / or financial liability
• Act as mentor and coach to other Document Services staff and provides one-on-one and group training to staff as requested
• Facilitate process improvement initiatives specific to document services including analysis, testing support and quality controls and procedural documentation.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and / or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Supervision

Section 3 : Experience, Skills, Knowledge Requirements

We are proud to be an Equal Opportunity Employer

The national average salary range for this role is $43K-88K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include : 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit