GTM Enablement Manager - Onboarding & Success (Spanish Bilingual)

GTM Enablement Manager - Onboarding & Success (Spanish Bilingual)

SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, SQUIRE is trusted by barbers in 4,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.

The GTM Enablement Manager - Onboarding & Success will be responsible for overseeing, developing, and managing the onboarding and ongoing training program for our Onboarding and Success teams at SQUIRE, across the U.S., Canada, and the UK. These programs will include both virtual instructor-led and live instructor-led training, as well as eLearning, video, coaching guides, and other enablement assets. This role will work closely with the GTM Enablement team, Revenue Operations, Product Marketing and GTM Leadership to identify areas of opportunity to build out content and training that will enable the team to perform at its best potential and capacity. The person who will succeed in this role is independent, a problem solver, and a great collaborator. This position is a fit for anyone who loves the challenge of training post-sales teams across a variety of skill levels and pushing everyone to be the best versions of themselves.

Job Duties And Responsibilities

• Build out and lead onboarding for new hires on the Onboarding and Customer Success teams
• Build and launch role-based playbooks for the Onboarding and Customer Success teams
• Partner with Enablement and GTM leadership to identify continuous learning opportunities for our Onboarding and Customer Success teams and create programs to close those gaps
• Create enablement packages that include multiple learning modes (live, eLearning, reference documentation, reinforcement guides) and use available tools (Highspot) to surface that content in the flow of work
• Leverage data and insights to inform training and curriculum development, as well as to develop the content and materials needed to help our Onboarding and CSM teams be successful in their roles
• Own change management and communications for the post-sale teams, including support for All Hands calls
• Provide additional coaching and feedback as needed for team members at all stages of the customer journey, in partnership with managers and team leads

Requirements And Qualifications

What We Offer

SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request. SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. SQUIRE participates in E-Verify. Learn more about E-verify here.