Operations Supervisor

The Operations Supervisor anticipates needs of residents and executes requests in a timely fashion. Oversees the loading dock and front desk operations, assists with coverage and creates the schedule as needed. This role is instrumental in creating a luxury environment and executing five-star service expectations in customer service. Performs property walk-throughs to ensure cleanliness of amenities and that operations are running smoothly. Gathers proposals and complete project in a timely manner.

Schedule :

This is a Second Shift (Swing Shift) role with hours between 3pm and 11 : 30pm

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Gather proposals for different projects to be presented to the management team.
• Assist front and back-office manager with training new team members.
• Conduct walk-throughs at the property to ensure cleanliness and organization.
• Establish relationships with local merchants and service providers.
• Review calendar of events, daily updates, daily passdowns, daily reservations and hours of operation daily to effectively answer questions and help direct members.
• Ensure employees are in uniform and following uniform guidelines carrying the necessary equipment.
• Generate operations-related reports and submit to management of overall condition or project-specific requests.
• Conduct all services for the association as an ambassador with integrity and in a professional manner.
• Respect residents’ privacy, information, perspective, priorities, times, and resources.
• Maintain a warm, friendly, and approachable demeanor.
• Promptly communicate resident and guest concerns to management in daily pass downs.
• Receive and keep log of all lost and found items.
• Maintain a log for all incoming and outgoing packages through our system, assist residents with any issues they encounter.
• Assist posting notices as needed.
• Assist with coverage in emergencies.
• Prepare daily activity reports as required and submit to management.
• Confirm pre and post inspections are done properly.
• Ensure team members are preparing and clearing the areas for move ins / deliveries.

Competencies;

Communication Proficiency.

Customer / Client Focus.

Discretion.

Initiative.

Leadership.

Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.

Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Supervisory Responsibility

This position has direct supervisory responsibilities over the front desk and serves as a coach and mentor for other positions in the department.

Work Environment

This job operates in a high-end property. This position will often be assisting guests in outside weather conditions throughout the day.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and / or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work

This position is full time and regularly requires early morning, late night and weekend shifts.

Travel

Travel is primarily local during the business day.

Required Education and Experience

Position Supervision

Employee reports to the Property Manager and General Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.