Shift Coordinator Americana 17.33 + avg. 7.93 tips!

Job Details

Americana - Glendale CA

$17.33 - $17.33 Hourly

Retail

Description

Who We Are

From our humble beginnings to becoming a beloved spot in our community our story is one of innovation community and the pursuit of the perfect scoop. Each flavor tells a story and every cone holds more than just ice creamit holds memories smiles and moments of pure joy. We pride ourselves on our ever-evolving menu offering classic favorites and introducing new exciting flavors to surprise and delight our guests.

Using ice cream as the platform we pioneer and share experiences that inspire and connect us all.

Position Summary :

The Shift Coordinator is a key part of the chain of service responsible for delivering a seamless guest experience by coordinating and engaging in daily floor operations and assisting and guiding Scoopers throughout their shifts. This role is essential to upholding operational excellence by participating in and overseeing daily tasks setting a positive example and offering on-the-spot operations-based modeling training and coaching to Scoopers. As role models Shift Coordinators foster a positive guest-focused environment ensuring all interactions reflect Salt & Straws commitment to legendary hospitality.

Essential Functions :

• Guide Scoopers throughout the shift delegating tasks according to the daily shift plan / daily visual planner (DVP) to ensure proper break schedules station rotations and proactive safety habits (shift warm up and stretching).
• Support Scoopers by performing a variety of duties including scooping waffling running the register dishwashing cleaning and hosting.
• Consistently deliver excellent service resolve guest concerns thoughtfully and enhance the guest experience through personal interactions.
• Coordinate opening closing and daily tasks to maintain shop flow.
• Ensure that daily and weekly tasks are completed to uphold shop standards and maintain operational excellence.
• Assist in rolling out new training and provide real-time operations-based coaching to uphold product quality guest experience shop safety and cleanliness standards.
• Accurately pack TPD (Third-Party Delivery) orders by following company standards and ensuring all items are correctly portioned packaged and labeled to maintain quality and guest satisfaction.
• Ensure company policies shop standards and safety protocols are followed escalating issues as needed.
• Conduct regular inventory counts for ice cream and other supplies; ensure product quality and food safety standards are maintained.
• Assist with daily cash transactions by accurately handling cash maintaining balanced change banks and ensuring adherence to cash handling protocols.
• Assist the AGM and the GM with maintenance of daily logbook information tracking cash handling quality control and team feedback.
• Taste / sample a scoop of ice cream daily (including when possible different flavors of ice cream including flavors that might not be the Team Members personal preference) to be able to better communicate to customers why they might enjoy each flavor.
• Foster a positive and engaging work environment for Team Members by ensuring ongoing open lines of communication inspiring others through your words and actions coaching for improvement and growth and embracing Salt & Straws mission and core values.

Qualifications

Joining Our Team

Qualifications : To perform the job successfully an individual should have the following qualifications :

High school diploma / GED.

6 months of experience in food service fast-casual dining or hospitality-focused industry (1 year preferred).

Valid food handlers card (required within 30 days of the start of employment or based on state or local requirement).

Must be 18 years or older.

Knowledge Skills Abilities :

Ability to coach and motivate Team Members.

Ability to work with people of all backgrounds and identities.

Ability to cooperate well and work as part of a team.

Ability to learn about and discuss our flavors and products and give samples comfortably.

Excellent communication skills and the ability to bring Legendary Hospitality into all interactions with team guest and vendor relationships.

Passionate about delivering outstanding guest experiences.

Ability to proactively identify and resolve issues using sound judgment to escalate matters that require shop leaderships decision-making.

Ability to work effectively and positively under pressure and amidst changing priorities.

Ability to thrive in a fast-paced dynamic environment with a hands-on approach.

Fluency in English.

Ability to work evenings and late nights weekends and holidays.

Ability to work at least 3 shifts per week including 2 closing shifts.

Benefits & Perks

Food Allergy Warning

This position requires working in an environment where common food allergens such as peanuts tree nuts dairy eggs soy wheat and seafood are present. If you have severe allergies please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities.

Equal Employment Opportunity (EEO) Statement

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly regardless of race color religion sex sexual orientation gender identity national origin disability veteran status age or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply please contact our Talent team at

Work Authorization and E-Verify

We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values are the sprinkles on top guiding us to create happiness through moments of wonder in every scoop smile and shared moment. They form the foundation of our brand and shape the culture of our workplace.

Join us as we reimagine the ice cream experience crafting joy and wonder one scoop at a time.

Required Experience :

IC

Key Skills

Crisis Management,Restaurant Experience,Customer Service,Computer Skills,Interviewing,Math,Warehouse Experience,Sterile Processing,Warehouse Management System,Leadership Experience,Supervising Experience,Manufacturing

Employment Type : Unclear

Department / Functional Area : Retail

Experience : years

Vacancy : 1

Hourly Salary Salary : 17 - 17