EHRS Trainer

What We Offer

• The initial compensation for this position ranges from $, to $, annually.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• Bilingual Stipend contingent upon Bilingual assessment completion.

Benefits We Offer

Who We Are

Pacific Clinics is the leading community-based nonprofit provider of mental health and substance use disorder services. For over years, we have offered high-quality behavioral health, educational and support and social services at no cost to the individuals and families we serve. Reaching more than , Californians each year, Pacific Clinics offers hope through culturally responsive, trauma-informed and research-based care.

Who We Serve

Pacific Clinics offers comprehensive behavioral health services, support and social services and education services to individuals and families who are eligible for Medi-Cal across California.

About Program :

This EHRS Trainer position will primarily focus on work within our Salesforce Nonprofit Cloud (NPC) system. Pacific Clinics uses Salesforce NPC as a flexible, low-code platform to streamline client engagement and service coordination across programs and functions such as Enhanced Care Management referral tracking, Crisis dispatch call centers, Drop-In Center service logging, and Touch-and-Refer outreach efforts. Leveraging Salesforce’s configurable workflows, forms, and reporting—rather than heavy custom programming—staff can easily capture referrals, document interactions, and share updates across teams, ensuring that clients are connected quickly to the right services while maintaining a clear, centralized record of care activity. The platform also integrates with the agency’s Electronic Health Record, enabling data sharing and continuity of care so providers have timely access to relevant client information, reducing duplication and improving service outcomes.

Job Summary :

Schedule : Monday through Friday from am to pm.

The EHRS Trainer is responsible for delivering high-quality, user-friendly training to clinical and administrative staff on the effective use of the Electronic Health Record System (EHRS). This role ensures that all users are equipped with the knowledge and skills to navigate the system accurately, document in compliance with policy, and support high-quality care delivery. Working closely with the Health Information Management (HIM), IT, and Clinical Operations teams, the trainer provides both onboarding and ongoing training, supports system updates, and assists with documentation improvement efforts. The role plays a critical part in optimizing user adoption, maintaining compliance with documentation standards, and enhancing clinical workflows across the organization.

Responsibilities and Duties

Job Specific Competencies

Qualifications

Must possess a valid CA driver's license and insurance with two years’ experience and maintain an insurable driving record under the agency’s liability policy.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand or sit. The employee is required to use hands to produce records and / or documentation in manual or electronic format. The employee must regularly lift and / or move up to pounds and occasionally move or lift up to pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Level of Contact With Children

Will not have unsupervised contact with children.

Requires full background check and TB exam.

Driving Privileges

Must possess a valid CA driver's license and insurance with two years’ experience and maintain an insurable driving record under the agency’s liability policy.

Training

Needs to successfully complete all required agency training indicated for this position. This is to acknowledge that I (Print Name of Employee) have received a copy of this job description. I have the obligation to read and understand the information contained herein. If I have any questions about the content of the job description, I can contact my Supervisor / Manager.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance (a) and San Francisco Police Code, Article . Section .