Technology Support Specialist II

Job Title

Technology Support Specialist II

Classification

Technology Support Specialist II

AutoReqId

552608

Department

Geological Sciences

Division

Vice President Academic Affairs

Salary Range

Classification Range $5787 - $8430 per month

(Hiring range depending on qualifications not anticipated to exceed $5787 - $6448 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday Friday 8 : 00 AM 5 : 00 PM

About CSUF

Standing on 241 acres in the heart of Southern California Cal State Fullerton was founded in 1957 and has grown to serve more than 43000 students. As a leading campus of the California State University system the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative high-impact educational experiences and robust support programs. Equally we invest in the growth of our staff faculty and administrators through orientations training opportunities and ongoing professional development.

As a member of the Titan Community youll have access to a wide range of campus resources and experiencesincluding the Grand Central Art Center in Santa Ana the Arboretum and Botanical Garden cultural performances at the Clayes Performing Arts Center Titan Athletics events the Titan Recreation Center and our Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students faculty staff and administrators who uphold values of inclusive excellence free speech and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the Universitys mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position :

The College of Natural Sciences and Mathematics (NSM) is one of eight colleges at CSUF and contains five departments. The college offers through its departments and programs baccalaureate degrees in all disciplines and masters degrees in biological science chemistry geology physics and mathematics. We seek an exceptional individual to join our Geological Sciences team as the Technology Support Specialist II. The ideal candidate in this role should have a positive attitude and an active energetic mind characterized by highly ethical practices and a commitment to inclusivity openness flexibility integrity and kindness.

The Technology Support Specialist II provides consultative support and training to approximately 21-tenure track and part-time faculty twenty graduate students ninety-five majors and over 1500 total student enrollment. Plays a pivotal role in ensuring the seamless operation security and innovation of the departments technology infrastructure. Provides high-level technical support to faculty staff and students across both Windows and Mac environments offering consultative assistance training and recommendations on emerging technologies that support teaching research and administrative functions.

Core responsibilities include the installation configuration and maintenance of a wide range of applications network systems databases and departmental hardware such as computers printers and plotters. Manages and maintains departmental computer labs smart classrooms and servers ensuring daily backups system upgrades and security protocols are consistently performed to minimize downtime and protect data integrity. Additionally the Technology Support Specialist II supports the development and maintenance of departmental templates digital displays and databases including the Alumni database and acts as a liaison between the department and campus-wide Information Technology (IT) services. Leads the design maintenance and administration of departmental websites and web servers regularly collecting and analyzing user data for continuous improvement.

Training is a key component of the role involving the creation of user documentation tutorials and delivery of in-person or remote training sessions to help users effectively utilize departmental technologies. The Technology Support Specialist II is also responsible for coordinating the procurement of IT-related equipment and services managing purchasing workflows from requisition to reconciliation. With a strong emphasis on collaboration problem-solving and proactive support this position ensures that the departments technology ecosystem operates efficiently and evolves with the changing needs of academic and research environments. Other duties assigned.

Essential Qualifications

Equivalent to a bachelors degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision provides professional technical support and expertise. Diagnoses and resolves complex hardware and software issues manages less complex technology support projects and provides guidance and training to users and technology support staff. Utilizes proficient and in-depth troubleshooting techniques. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.

Strong knowledge and expertise in hardware and software troubleshooting. Knowledge of network connectivity server administration and system troubleshooting. Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational skills to plan organize and manage technology support delivery and complete related small projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials. Strong analytical skills to evaluate technology and configure and deploy systems updates. Skill in providing direction and training to others. Proficiency in using applicable software or technology systems. Knowledge of university policies data needs and data privacy regulations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Knowledge of educational computing systems and wide range of educational multimedia and application software preferred. Ability to understand college business processes. Ability to communicate effectively and professionally with the college community. Ability to provide instructional training to faculty staff and students.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University Fullerton is committed to fostering an environment where students staff administrators and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race sex color ethnicity national origin or any other protected status.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083 revised July 21 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant Teaching Associate Instructional Student Assistant or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee / applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application / resume must be received by electronic submission on the final filing date by 9 : 00 PM (Pacific Standard Time) / midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Effective October 1 2025 the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2 5 7 and 9. This position may be subject to changes resulting from this implementation in alignment with the provisions of the collective bargaining agreement.

Hiring Preference

On-Campus CSUEU Employees

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 5787 - 8430