Patient Account Representative- Support Team- Physician Billing- Onsite

Patient Account Representative- Support Team- Physician Billing- Onsite at Guidehouse summary :

The Patient Account Representative is responsible for performing billing processes, resolving account issues, and collaborating with various departments to achieve organizational goals. This role requires expertise in billing practices, accounts receivable follow-up, and the ability to analyze remittance advice and billing reports to determine necessary actions. Candidates must possess problem-solving skills and maintain compliance with all state and federal regulations related to billing and HIPAA.

Job Family :

Patient Account Representative

Travel Required : None

Clearance Required : None

What You Will Do :

The Patient Account Representative (PAR) is expected to perform specific billing processes, follow-up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental facility goals and objectives. This position is responsible for account resolution.  Ability to find solutions to problems and keeping management informed of patterns regarding payments and or other issues with specific payers is essential.

The Patient Account Representative has an extensive knowledge of billing, accounts receivable follow-up, timely filing guidelines and the ability to effectively review remittance advices and electronic billing reports from payer to determine the action required. This position performs all related job duties as assigned.

The position is onsite in Birmingham AL

Duties and Responsibilities

• Merging / Unmerging Duplicate Medical Records.
• Contacts third party payers and guarantors via payer websites or by phone to resolve account balances on all assigned accounts.
• Work all correspondence within 24 hours or receipt.  Detail notes regarding correspondence must be entered into the client’s system. Works all denials taking necessary actions to obtain account resolution.
• S ubmits appeals, as appropriate, for all non-clinical denials
• Monitors all denials for trends and issues and reports findings to supervisor.
• Bills or re-bills claims as necessary.
• Ensures the client follows all state and federal rules and regulations both billing and HIPAA.
• Completes assigned special projects within the time frames given
• Attend training sessions and seminars offered by the Client and Third-Party Payers.
• Appropriately documents each account worked in client practice management system.
• Makes necessary corrections in client practice management system.
• Resolves or forwards all address and / or plan changes as appropriate to ensure the integrity of the insurance master is maintained.
• Updates patient accounts with corrected demographic or insurance information.
• Posts adjustments based on standard operating procedures or as directed by leadership.
• Handles all customer calls both internal and external in a professional and courteous manner.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

What You Will Need :

What Would Be Nice To Have :

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Keywords :

Patient Account Representative, billing processes, accounts receivable, healthcare revenue cycle, HIPAA compliance, medical billing, claim denials, account resolution, customer service, third-party payers