Customer Support Specialist

A company is looking for a Customer Support Specialist who will provide technical support and troubleshooting for customers. Key Responsibilities Identify, research, and resolve technical and end-user application issues Educate and coach customers on best practices for using products and services Document all customer interactions and maintain competitive knowledge of products and industry trends Required Qualifications Bachelor's degree or equivalent work experience 2+ years of customer service or contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network issues Demonstrated ability to quickly learn new technologies