Director, Global Consulting Network (GCN)
Position Overview
Position Title : Director, Global Consulting Network (GCN)
Direct Reports : None
Reports To : Vice President, Global Services
Employment Status : Full Time, Exempt
Salary Band : Director
Work Location : Onsite / Hybrid / Remote
Travel Requirements : 10% or less as required domestic and international
Salary : $115,000 - $125,000 USD base, commensurate with experience
Commission Eligible : Not applicable
Bonus Eligible : Yes based on performance goals and organizational performance
Sponsorship : None candidates must have the legal right to work in the United States to be considered for this position. No visa or work sponsorship will be provided.
Relocation : Not offered
Position Summary
Planetree, a non-profit organization which pioneered the modern movement of person-centered care, is seeking a talented operational leader to join our team as Director Global Consulting. Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization, working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And, through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied and taught to future generations of healthcare professionals.
Reporting to the Vice President Global Services, the Director Global Consulting Network (GCN) is accountable for building and managing Planetree's global network of contracted professionals who will deliver Planetree services, develop product content, provide educational resources, conduct assessments, and support our global mission. This represents an exceptional opportunity for an accomplished, mission-driven, collaborative leader who is passionate about improving healthcare and creating a world where patients are respected and engaged in their care. The new Director GCN will join Planetree at a key time in its evolution and impact the future of this remarkable organization and the healthcare organizations it serves around the world.
Responsibilities
Faculty
- Build and manage the Planetree Faculty program including all contractual documents, recruitment processes, and Faculty experience
- Allocate Faculty as required to Planetree delivery and development activities
- Manage performance evaluation for Planetree Faculty Consultants
- Build and manage the Planetree Consultant program including all contractual documents, recruitment processes, and Consultant experience
- Build and manage the Planetree Consultant training and competency program in collaboration with the Consulting team and in alignment with the Planetree Method and Framework
- Deliver onsite and virtual training to ensure a consistent Planetree client experience
- Allocate Consultants as required to Planetree delivery and development activities
- Manage performance evaluation for contracted Planetree Consultants in collaboration with the Regional Directors, Consulting Certification Specialists
- Build and manage the Planetree Certification Specialist program including all contractual documents, recruitment processes, and Certification Specialist experience
- Build and manage the Planetree Certification Specialist training and competency program in collaboration with the Director of Certification and in alignment with Planetree Framework and assessment methodologies
- Deliver onsite and virtual training to support inter-rater reliability and ensure a consistent Planetree client experience
- Allocate Certification Specialists as required to deliver Certification assessments
- Manage performance evaluation for Certification Specialists with the Certification team
- Achieve IEEA Surveyor Training Program accreditation for the Planetree Certification Specialist program and manage all processes required to maintain
Teamwork & Culture
Contribute to annual team operational plan aligned to Planetree's strategic plan and roadmapWork internally as a collaborative team member to meet the goals of PlanetreeContribute to Planetree's organizational learning by bringing field experiences to drive innovationComplete mandatory training as requiredLive and uphold the Planetree Mission, Vision, and ValuesCritical Skills
Manage multiple stakeholder inputs and consult widely as required with Planetree team members and strategic partnersDedicated to driving positive change in healthcareComfortable engaging in professional communication with individuals from a variety of backgrounds and culturesFlexible and able to adapt appropriately to various situations and conditionsAdvanced communication skills including written, verbal, and non-verbalAbility to manage projects in a single contract or complex system projectAbility to think strategically and implement to realize a future transformational visionMinimum Competencies
Education
Master's degree in business, healthcare administration, education, or related field (eg, MBA, MHA, MEd, MPH)Preferred : Additional research, certifications, or other master's degree(s)Experience
Demonstrated experience managing a global contracted workforceDemonstrated experience with program and curriculum development and evaluationDemonstrated experience creating and leading online and onsite trainingExperience leading remote teams across multiple time zones and culturesHistory of effectively managing multiple competing responsibilities with the ability to prioritize and drive critical business objectivesDemonstrated analytical skills and ability to think strategically and solve problemsStrong project management skillsExcellent interpersonal skills, with demonstrated ability to build and leverage strong relationships with diverse stakeholders both internal and externalSkilled at coaching, developing, and managing both early-career and seasoned professionalsPreferred : International healthcare experiencePersonal Attributes
An operationally focused leader, willing and able to be hands-on in day-to-day deliveryA highly collaborative leader with maturity and personal confidence to tap into and leverage the experience and talent of colleagues across the organizationA bright, open-minded, life-long learner with a spirit of inquiry, respectful of all people and culturesA leader who balances action-orientation with patience and judgementDemonstrates a poised, confident, and engaging professional presencePreferred : Previous operational experience within not-for-profit organizationsTechnology
Experience with using Salesforce or other CRM technologiesProficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 productsProficient with video conferencing platforms such as Zoom and TeamsProficient with presentation technology requirementsPreferred : Proficient with ExpensifyLanguage
English proficiency written and verbalExcellent oral and written communications skillsPreferred : Other foreign languages (e.g., Spanish, Portuguese, Arabic, Dutch, French)Performance Evaluation
Performance objectives will be established at the beginning of the team member's period of employment. These objectives will be discussed and agreed with the team member's direct line manager. This will form the team member's Development & Performance Plan for the year.
Performance will be evaluated by :
Feedback on work achievements and issues by ongoing discussions and at performance evaluationsPeriodic external member / partner feedback on services providedPerformance indicators for systems relating to the delivery of Planetree products and servicesPerformance indicators for key areas of responsibilityDiversity Statement
Planetree is a non-profit 501 (c) 3 organization. We work in over 30 different countries, and value diversity in our work and our workplace. In our work, we promote respect, inclusion, and compassion towards all