Product Manager

About Us Smith.ai builds AI voice agents that redefine how SMBs handle phone calls — allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat.

We serve a wide range of businesses, from law firms to home contractors and many other service-based companies, leveraging the latest in LLMs, speech-to-text, and text-to-speech to deliver human-like conversation at scale.

With over 4,000 SMBs already trusting Smith.ai (and staying with us thanks to world-class retention), we’re driving the next wave of AI innovation where it matters most :

• real-world customer interactions.  The Role As a Product Manager, you’ll contribute to the development, launch, and ongoing improvement of our products and internal tools—most notably, our AI Receptionist.
• You’ll work at the intersection of strategy and execution, helping shape product direction while diving into the details to scope, de-risk, and deliver features that matter.
• Recent projects include supporting the development of a custom greeting feature and creating clear, engaging video documentation for both internal teams and customers.
• You’ll thrive in a fast-paced, high-growth environment where balancing user needs with business goals is essential.
• As part of a small, collaborative team, you’ll play a key role in influencing both our product and our culture.
• Reporting to the Director of Product, you’ll help advance our product vision by translating real customer problems into thoughtful, scalable solutions.
• About You You thrive in dynamic environments, bringing a thoughtful, solutions-oriented mindset and a strong bias toward action.
• You’re a systems thinker who can communicate complex ideas clearly, and you balance hands-on execution with an eye toward long-term product goals.

More specifically, this role is a great fit is you are :

What You Will Do Drive Product Development :

Help Shape the Roadmap :

Collaborate Cross-Functionally :

Analyze Opportunities :

Learn the System :

Prioritize Effectively :

Improve Processes & Documentation :

What You’ll Bring  Must Have :

Ability to connect customer feedback to actionable and impactful product improvements Nice to Have :

A mission that matters :