Product Manager II - Patient Experience

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care . We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary

The Product Manager II - Patient Experience sets the overall strategy and vision for complex products and solutions. This role oversees the development and execution of the entire product or solution roadmap, often for long stretches of time. This individual provider critical leadership and works closely with other Product Innovation teams as well as cross-functional teams necessary to deliver high performing feature sets and ensure effective market launches.

The Product Manager II - Patient Experience owns the product or solution roadmap, including defining and prioritizing features. This role ensures the product meets business requirements and is delivered on time and within budget. The individual initiates user research efforts to validate and inform product decisions. The Product Manager II stays up to date with industry trends and serves as the product and solution SME across the company. This person serves as a mentor to Product Manager I's, and Product Analysts.

#LI-REMOTE

Responsibilities

Strategy and Planning

Define the long-term vision and direction of the product and / or capability.

Create and maintain an 18-month product roadmap in Aha! that outlines the features and releases aligned to goals and investments.

Socialize Roadmap and communicate updates to relevant stakeholders and customers.

Monitor roadmap progress of features and releases in support of goals and investments.

Ideas Evaluation and Management

Capture and analyze new product ideas evaluating their potential value and viability, while looking for opportunities with other Product Managers across the solutions.

Maintain Ideas Intake process, including prioritization, updates, and communications as per SLAs.

Design and Build Features

Define and prioritize product features by leveraging expertise from Business Architecture, User Experience, and Platform teams.

Create and maintain product features in Aha! including description, business need, value, and success measures.

Function as the primary interface to the Business Analyst team to define the feature acceptance criteria and ensure requirements are completed in a timely fashion in preparation for agile team planning.

Monitor development progress and approve the work items completed by the agile teams.

Release Planning and Go-to-Market Activities

Strategically plan product releases and update Aha! accordingly with details such as release dates, milestones, status, and progress.

Drive the efforts with Commercialization and Marketing to plan and execute an effective market launch strategy.

Own the creation of educational materials, training sessions and guides that help the users and other stakeholders learn how to use and benefit from the solution.

Product Subject Manager Expert

Perform product and feature demos.

Ensure that the product or capability complies with the relevant laws, regulations, standards, and policies.

Develop strategic customer relationships with key stakeholders and represent Surescripts at industry standards workgroup meetings.

Mentor Product Manager I, Product Analysts, and any new team members.

Qualifications

Basic Requirements :

Bachelor's degree or equivalent experience

8+ years of experience in related, progressive roles

5+ years of experience in healthcare or a field related to the business - for example : EHRs, HIEs, Public Health or Health Care Providers

5+years of experience assessing market and customer needs for information products and services

5+ years of experience in the building and managing of new products

1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)

Experience promoting new concepts and gaining stakeholder support

Preferred Qualifications :

3+ defining product or capability strategy, prioritizing features, or user stories

3+ years of experience in physician vendor applications, pharmacy or PBM services

User-Experience Design training or background

Experience with Aha! for Product Management tool

Pragmatic Marketing Certification

Experience with industry standards such as NCPDP, HL7, FHIR

Experience with emerging technologies such AI / ML, VR / AR, Biometrics, etc

Project Management experience

Master's degree in a related business or healthcare field

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1 / CPT or F-1 / STEM.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can b e yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $149,100 - $182,300 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days , pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy , Balancing Work and Life , and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following : attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.