Telecom Sales Program Manager

A company is looking for a Sales Program Support Manager in the telecom sector.

Key Responsibilities :

Serve as the primary point of contact for telecom clients in healthcare and pharmaceuticals, ensuring high customer satisfaction and engagement

Provide product and service expertise across data, ethernet, and voice solutions, offering strategic recommendations

Monitor customer usage and satisfaction metrics to identify opportunities for improvement and growth

Required Qualifications :

5+ years of experience in telecom account management, customer success, or program support

Strong experience in pricing, contracting, and ordering processes within telecom wireline environments

Hands-on experience with circuit voice ordering and familiarity with data, ethernet, and voice solutions

Proven ability to interpret customer data and provide actionable insights

Proficiency in CRM and reporting tools; strong Excel or data analysis skills are a plus