Payer Acct Svcs Client Manager - Remote

Payer Account Services Client Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start Caring. Connecting. Growing together.

Optum, part of UnitedHealth Group, is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.

At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone.

UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care. Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.

The Payer Account Services (PAS) Client Manager serves as the primary liaison for payer and provider clients utilizing the InterQual service offering. This role is responsible for delivering exceptional client service, driving technology adoption, and supporting both growth and retention initiatives.

As a trusted partner, the PAS Client Manager builds and maintains solid relationships with clients, internal teams, and external stakeholders to ensure delivery on customer commitments. Collaboration with Optum Insight's Account Management teams is essential to align strategic priorities and customer plans.

This role plays a key part in identifying and advancing growth opportunities within assigned accounts. You will lead cross-functional efforts - engaging sales, operations, product, and technology teams - to achieve revenue, earnings, and client satisfaction goals. Success in this role requires a proactive mindset, operational excellence, and a solid voice of the customer to influence innovation across UnitedHealth Group divisions.

The ideal candidate will demonstrate critical thinking, problem-solving agility, and outstanding communication skills. A passion for client excellence and the ability to thrive in a matrixed environment are essential.

Travel is estimated at approximately 25%, varying by client territory and business needs.

You'll enjoy the flexibility to work remotely

• from anywhere within the U.S., preferably in Brentwood, TN, as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities :

Responsible for entry of timely updates to CRM System (Salesforce CRM), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.

Operate with a sense of urgency to focus the organization on maximizing the client experience. Act quickly to identify opportunities for innovation and new ways to benefit clients.

Work effectively in a matrix environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environment.

Driving outcomes with internal InterQual matrix business stakeholders to ensure customer centricity, high NPS scores and client retention rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies.

Drive improvements in Net Promoter Score (NPS) through customer-centric strategies and service excellence.

Foster a success-oriented, accountable environment within the company.

Act as a cultural ambassador, exemplifying UnitedHealth Group's values in all internal and external interactions.

Required Qualifications :

5+ years in client-facing roles or enterprise account management.

3+ years working in a matrixed organization with cross-functional teams (e.g., sales, product, technology).

Proven track record of managing 10+ client accounts simultaneously.

Demonstrated success in improving Net Promoter Score (NPS).

Proficient in Salesforce CRM, with practical experience in managing client data, tracking opportunities, maintaining contact records, and supporting strategic account planning.

Willingness and ability to travel up to 25%, based on client territory and business needs.

Preferred Qualifications :

Client-facing experience in healthcare or payer / provider services.

Experience supporting Optum Markets (Payers, Employers, Providers, Federal / State government, Emerging Markets).

Experience working across UHG, Optum and / or UHC lines of businesses.

Direct engagement with product and technology teams, contributing to solution development and delivery.

Proven ability to build and sustain solid relationships and partnerships across internal teams and external stakeholders.

Proven application of change management methodologies.

Skilled in managing multiple priorities simultaneously, with the ability to delegate effectively and maintain thoughtful oversight.

High emotional intelligence with the ability to maintain confidentiality and discretion.

Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.