Voice Engineer

Working Title : Voice Engineer

State Role Title : Information Technology Specialist II

Position Type : Full-time Staff (Classified)

Position Status : Full-Time

FLSA Status : Exempt : Not Eligible for Overtime

College / Division : Information Technology

Department : 300102 - Telecommunications

Pay Rate : Maximum Starting

Specify Range or Amount : $70000.00

Is this a JMU only position No

Is this a grant-funded position No

Is this a Conflict of Interest designated position N / A

Beginning Review Date : 10 / 31 / 2025

About JMU :

At James Madison University (JMU) were more than just a publicly funded institution were a vibrant welcoming community located on a stunning campus where innovation collaboration and personal growth thrive. Our mission is to prepare students for a bright future and we believe that starts with supporting the people who make it all possible : our employees.

Why Work at JMU

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing :

Generous Leave : Enjoy paid vacation sick leave parental leave community service leave and 19 paid holidays annually.

Comprehensive Health Coverage : Access high-quality health insurance options that fit your needs.

Retirement Options : Plan for your future with retirement benefits through the Virginia Retirement System.

Employee Well-Being : Our Balanced Dukes program promotes wellness and work-life integration through resources events and support.

Tuition Waiver Program : Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU we believe in Being the Change and that starts with creating an environment where you can grow contribute meaningfully and feel supported every step of the way.

Discover what makes JMU a great place to work : Information :

The Information Technology Unit at James Madison University is seeking applications for a Voice Engineer.

Duties and Responsibilities :

This role is responsible for directly supporting the design provisioning deployment integration administration and maintenance of voice services and systems.

Qualifications :

Required Qualifications :

Experience with Enterprise Voice Systems.

Skilled in performing Moves Adds Changes and Deletes (MACDs) on components such as IP phones contact centers voicemail systems gateways and other voice peripherals.

Ability to manage both inside and outside cable plant infrastructure.

Advanced knowledge of carrier circuit delivery methods and protocols.

Strong customer service skills with the ability to actively listen and understand user needs.

Additional Posting Information :

This is a full-time position with benefits.

Conditions of Employment :

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice : After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement :

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity : .

Reasonable Accommodation :

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at or You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.

Key Skills

EIGRP,VOIP,VMware,Avaya,BGP,LAN,OSPF,QoS,Project Planning,Scripting,Unity,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1