Receptionist II

Receptionist II

The Receptionist is responsible for answering all incoming phone calls to the branch and routes to the appropriate person or department via PBX board. In addition, this position is responsible for the professional and efficient managing of visitors, vendors, and a variety of clerical duties that support the branch, including distribution of incoming mail, and preparing outgoing mail and pouches as needed. Reports to the Warehouse Manager.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below, but not limited to, are representative of the knowledge, skill and / or ability required.

Customer Relations :

• Answers, screens, and directs phone calls to staff.
• Greets clients, visitors and guests; determines the purpose of each person's visit and directs or escorts him or her to the appropriate location.
• Ability to work effectively in a team environment as a positive team player.
• Requires flexibility to adapt to changing customer and staffing needs, with a cooperative attitude.
• Maintain excellent customer service with the customers, sales, transportation, and operation teams to establish solid relationships.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Must be punctual at all times. If an emergency arises, inform the Manager immediately, so that appropriate coverage can be arranged.
• Must be courteous, helpful, and professional to all existing and potential internal and external customers.

Administrative :

Training :

Other duties :

Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Interpersonal skills Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Education and / or Experience

Required

Preferred :

Primary Location

Orange County

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.

Position Type

Additional Information

Upon offer, the Company conducts a comprehensive pre-employment background check and drug test.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.