Patient Relations Assistant / UKHC

Patient Relations Assistant

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to : greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities :

• Customer service experience
• Ability to communicate calmly and helpfully during stressful and / or crisis situations
• High attention to detail
• Teamwork mindset
• Data entry skills
• Respect for confidentiality
• Ability to prioritize tasks efficiently
• Ability to work in multiple systems simultaneously

Preferred Education / Experience :

Does this position have supervisory responsibilities? No

Deadline to Apply : 11 / 30 / 2025

Our University Community :

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.