Cisco Communications Manager (Nashua)

The Cisco Communication Manager will be responsible for managing and configuring Cisco Unified Communications solutions, ensuring seamless voice and video communication across enterprise environments. This role involves planning, implementation, and maintenance of Cisco Unified Communication Manager (CUCM), Voice Portal (CVP), and related technologies to support global communication infrastructure.

Key Responsibilities

• System Administration :
• Configure, maintain, and troubleshoot Cisco Unified Communication Manager (CUCM), Cisco Voice Portal (CVP), and related platforms.
• Manage call routing, dial plans, and voice gateways.
• Infrastructure Management :
• Oversee Cisco network devices including UCS servers and IOS-based systems.
• Ensure high availability and performance of voice and video services across multiple regions.
• Monitoring & Optimization :
• Utilize tools like CUIC Reporting, Verint WFM / QM for voice and data recording.
• Perform proactive analysis and optimization of communication systems.
• Collaboration & Support :
• Work closely with IT teams, vendors, and stakeholders to resolve complex issues.
• Provide escalation support for enterprise-level LAN / WAN environments.
• Documentation & Compliance :
• Maintain network schematics, policies, and procedures.
• Ensure compliance with organizational standards and security protocols.