Role - EUC Desktop Engineer .
Location - Jacksonville, FL / Onsite.
Mode - Fulltime .
Experience - 7 + Years
Must Have Technical / Functional Skills -
- Strong knowledge of Windows 10 / 11, macOS, and Office 365.
- Experience with SCCM, Intune, or similar endpoint management tools.
- Excellent troubleshooting and customer service skills.
- Strong verbal and written communication skills and analytical skills
- Excellent communication and interpersonal skills
Roles & Responsibilities -
End-User Support :
Provide onsite support for desktops, laptops, printers, and mobile devices.Troubleshoot OS issues (Windows, macOS) and enterprise applications (Office 365, collaboration tools).Handle hardware replacements and peripheral installations.Incident & Service Request Management :
Resolve Level 2 / 3 incidents escalated from the service desk.Ensure timely closure of tickets within SLA.Configuration & Deployment :
Perform OS imaging, patching, and software deployment.Support device onboarding and offboarding processes.#LI-RJ2
Salary Range - $65,000 - $70,000 a year