Customer Support Representative

A company is looking for a Customer Support Representative to provide assistance and support to clients using their software platform. Key Responsibilities Acquire and maintain a thorough understanding of the company's business model and system tools Deliver a best-in-class customer experience through various communication channels Collaborate with other teams to escalate client cases and resolve complex customer issues Required Qualifications 6+ months of related experience and a High School Diploma or GED Strong curiosity and persistence in researching and troubleshooting problems Ability to learn quickly and adapt to a changing product Self-starter with a solution-focused mindset Prior experience or interest in the construction industry is a plus