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VIRTUAL OBSERVER - Onsite

VIRTUAL OBSERVER - Onsite

Tufts MedicineMelrose, MA, US
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MelroseWakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years.  With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, MelroseWakefield Hospital offers many opportunities to grow your career.

If you are passionate about providing care in your local community, come join our team!

Job Overview

Provides continuous observation and surveillance of assigned patients from a remote monitor station via live feed video.   Supports clinical staff by identifying risky behaviors and verbally redirecting the patient, summons staff when necessary, and handles emergencies and troubleshooting appropriately. Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies .

The position is 24 hours a week with a mix of 11p-7a & 3p-11p on a 2 week rotation.

Week 1 -  Wed & Thursday 11p-7a

  • Saturday 3p-11p

Week 2  - Sunday 3p-11p

  • Thursday & Friday 11p-7a

    • Job Description

    Minimum Qualifications :

    1. High school diploma or equivalent.

    2. Basic Life Support (BLS) certification.

    Preferred Qualifications :

    1. Nursing Assistant (CNA), Medical Assistant (MA) or Emergency Medical System (EMS) certification.

    2. Previous patient care experience in a hospital or nursing home

    Duties and Responsibilities :

  • Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software.
  • Maintains visual observation at all times.  Verbally redirects patient over digital 2-way audio device that is in patient room.  Immediately summons the nursing staff if the patient requires assistance.
  • Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN.
  • Participates in hand-off of pertinent information / behavior about assigned patients when arriving and upon completion of shift assignment
  • Provides patient with explanations as necessary but does not counsel or provide opinions. Demonstrates behaviors in line with Service Excellence.
  • Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.  Participates in a collaborative identification and reporting of patient safety issues.  Assures patient environment safety.  Seeks assistance with removal of any potential safety hazard from room and reports findings to Charge Nurse.
  • Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
  • Documents behaviors and events according to hospital policy and procedures, either on paper or electronically.
  • Initiates troubleshooting when there is a problem with either the software, hardware, or server.  Contacts RN staff and IT support as appropriate.
  • Transfers patient log / information (if paper) to hospital according to the process set up to that specific hospital site once patient is discharged from AvaSys.

    • What We Offer :

  • Competitive salaries
  • Medical, dental, vision insurance that start on day one
  • 403(b) retirement plan with company match
  • Generous earned time benefits
  • Tuition reimbursement
  • Clinical mobility tracks
  • Free on-campus parking

    • About MelroseWakefield Hospital :

    MelroseWakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind : the people of north suburban Boston.  MelroseWakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

    Core to our values, MelroseWakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.

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    Observer • Melrose, MA, US