Collection Specialist

Job Description

The Account Receivable Specialist prepares and processes medical insurance claims and is responsible for the resolution of any balances that remain for outstanding medical claims. This is accomplished by follow up via phone, website, or written correspondence with both internal and external stakeholders.

Responsibilities

Efficiency

Reviews medical insurance claims to ensure that revenue recognition is accurate.

Creates and processes claims submission for various payers in a timely manner per payer guidelines.

Promptly reviews accounts receivable, daily, and performs follow -up on delinquent accounts according to established policies and procedures. Recommends departmental / agency corrective action as required.

• Conducts analysis of denials and partial payments to determine trends that may need to be addressed either in revenue cycle management, operationally, or with the payer.
• Quality

Conducts thorough research of claim status to identify issues, documents action taken on the claim and implements corrective measures to obtain payment and ensure accuracy of future claim submissions.

Receives, investigates, and responds to inquiries from payors and / or agencies concerning accounts receivable activity according to established policies and procedures on a regular basis.

Maintains and develops accounts receivable issues and resolution tracking for ease of reporting.

Meets and stives to exceed the quality metrics as outlined in policy.

Communicates effectively with leadership, teammates, operations and customers.

Expediently resolves all customer requests, inquiries, and concerns.

Ability to work collaboratively in a continuously changing environment with a spirit of cooperation and professionalism.

Problem solves independently before referring issues to the Supervisor / Manager for resolution.

Meets work schedule and attendance expectations.

Performs similar, comparable, or related duties as may be required or assigned.

Completes special projects and other assignments, as deemed necessary.

Qualifications

Formal Education :

High School Diploma or equivalent

Experience :

1-year medical billing and collections experience, preferred. Revenue cycle experience desired.

Skills Requirements :

Ability to learn a variety of systems and maneuver through them daily, including electronic medical record systems, clearinghouse systems, and carrier systems.

Excellent problem-solving skills and the ability to handle multiple tasks simultaneously.

Ability to work independently and prioritize responsibilities daily to complete all assignments timely and accurately.

Strong computer skills with Microsoft Office knowledge and experience.

Ability to work in a fast-paced, continuously changing environment.

Ability to recognize roadblocks that may be causing slower reimbursement and work with management team to create solutions.

Superior customer service and written / verbal communication skills.

Must be able to meet work schedule and attendance expectations.

About Us

LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks :

LHC Group Inc Home Office a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose : It's all about helping people.