Public Safety Dispatcher II

Public Safety Dispatcher II

Under the direction of the Manager, Dispatch Shift, the Public Safety Dispatcher II will play a crucial role in supporting the Department of Public Safety (DPS) and other departments. This senior position requires mastery of the systems utilized in directing emergency calls, including radio systems, the Computer-aided Dispatch System (CAD), the enhanced 9-1-1 application, records management systems, recording equipment, and various transmitting and receiving devices. This position utilizes multiple communications systems to efficiently coordinate emergency calls, relay vital information and assistance, and directly manage requests involving law enforcement agencies and other emergency response personnel. Additionally, this role ensures timely notifications are made in accordance with predetermined plans across all departments.

Essential Duties and Responsibilities

• Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire, emergency services, and other Enterprise Departments. Conducts immediate public safety threat analysis, coordinating with law enforcement, and Enterprise Departments. Broadcasts all immediate public safety emergencies and Be On the Look Out (BOLO) information across all radio channels, and enters data into the CAD system.
• Receives, screens, enters, dispatches, and monitors a high volume of emergency and non-emergency calls for service through the CAD system for the Enterprise, Tribal community, Fire, Law Enforcement and other emergency services. Tracks availability status of all Public Safety Units : maintains regular contact with all units on emergency and non-emergency assignments, maintains and tracks the current location of Public Safety units, accurately maintains, and updates daily computerized log of all Enterprise field / facility / units / officers dispatched.
• Monitors emergency alarm systems and accurately reads, interprets, inputs, and relays information obtained from the Enterprise, employees, customers, and other law enforcement / public safety personnel into the CAD software. Makes appropriate risk and safety notifications across the Enterprise. Analyzes recorded and non-gaming activities to identify suspicious activities that may pose a risk to employees, vendors, guests, Tribal Community or Casino / Resort / Offsite operations. Accurately inputs and relays information obtained from various sources into the CAD, making necessary risk and safety notifications across the enterprise.
• Determines the number of public safety units, and which units, to dispatch by considering such factors as time of day, description, location of calls, units available, and probable degree of hazard to Tribal Citizens, the Public, and the responding units; following established procedures to coordinate emergency calls and relay information and assistance requests by other law enforcement agencies.
• Assists in enhancing Community Safety; which may include Tribal Elder checks during power outages to screen for possible medical or other emergency assistance; handles Tribal community dispatch services of animal control environmental factors, and beekeepers.
• Performs other duties as assigned to support the efficient operation of the department.

Education, Experience and Qualifications

Knowledge, Skills and Abilities (KSA)

Licenses, Certifications and Registrations

Physical Requirements / Working Conditions Environment

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!