Parts Advisor

Position Overview

A successful Parts Advisor will be highly organized, detail oriented, work well in a team environment and have a working knowledge of parts and mechanical maintenance. A top performer in this role will have direct experience with generator parts procurement and provide outstanding customer service to both the service department and over the counter customers.

Reporting Relationship : The Parts Advisor reports to the Generator Parts Manager.

Responsibilities / Accountabilities

• Manage data analytics on parts stock values, market retail, freight cost, and restock to avoid unnecessary costs
• Perform physical inventory counts and ensure accuracy with inventory tracking software
• Monitor inventory and stock levels in main and service truck warehouses
• Receive parts stock and special-order parts in a timely manner
• Track all parts movement within warehouses
• Review work orders to identify service department part requirements
• Procure, ship or stage all parts required for assigned work orders
• Ship and track parts to remote technicians and customers ensuring on time delivery
• Quote parts for the service department repairs accurately and in a timely manner
• Identify and verify parts and equipment compatibility in accordance with applicable parts and service manuals
• Work with Parts Manager to source new suppliers to reduce costs and improve quality
• Ensure a safe working environment

Skills / Knowledge

Personal Attributes

Travel Expectations

Qualifications

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As a Parts Advisor, you will receive a monthly cell phone reimbursement. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.