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Technical Sales Account Manager (Corona)
Technical Sales Account Manager (Corona)GDI Infotech • Corona, CA, United States
Technical Sales Account Manager (Corona)

Technical Sales Account Manager (Corona)

GDI Infotech • Corona, CA, United States
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Job Title : Technical Account Manager (TAM)

Location : Southern California (Hybrid On-site and Remote)

Industry : Technical Services and Infrastructure Support

Overview

Our client, a fast-growing organization in the Technical Services and Infrastructure Support industry, is seeking a Technical Account Manager (TAM) to join their team. The TAM will act as the primary point of contact for a portfolio of clients, ensuring exceptional service delivery, technical alignment, and business growth.

This hybrid role combines strategic relationship management with hands-on technical expertise, requiring both virtual collaboration and regular in-person engagement with clients across Southern California.

Key Responsibilities

Account Management

  • Manage and nurture relationships with an assigned portfolio of clients, ensuring satisfaction, retention, and continued partnership growth.
  • Serve as a trusted advisor and advocate, ensuring clients receive maximum value from the organizations technical services.

Technical Leadership

  • Act as the primary technical contact for your clients, providing insight and recommendations related to IT infrastructure, cloud technologies, security, and managed services.
  • Translate business objectives into actionable technology strategies and roadmaps.

    • Consultative Engagement

  • Develop a deep understanding of each clients business operations and technology environment to identify opportunities for improvement and innovation.
  • Recommend and present tailored technical solutions that align with client goals.

    • Client Advocacy and Collaboration

  • Partner with internal teams across engineering, support, and sales to ensure client needs are met quickly and effectively.
  • Facilitate proactive communication between clients and internal teams to deliver exceptional service experiences.

    • Business Development

  • Identify new business opportunities within existing accounts, including renewals, upsells, and cross-sells.
  • Contribute to revenue growth by aligning technical recommendations with business value.

    • Relationship Building

  • Maintain active and consistent communication with clients through regular check-ins, on-site visits, and relationship-building activities.
  • Strengthen partnerships through both professional and social engagement to ensure long-term satisfaction and loyalty.

    • Metrics and Reporting

  • Track and report on client engagement, account health, and key performance indicators (KPIs).
  • Provide regular updates to leadership on client satisfaction, risks, and opportunities.

    • Qualifications

    Experience

  • 3 to 5 years of experience as a Technical Account Manager, Customer Success Manager, or in a similar client-facing technical role within an MSP or IT services organization.

    • Technical Expertise

  • Strong understanding of IT infrastructure, network security, and cloud services.
  • Familiarity with Microsoft 365, Azure, AWS, VPN technologies, and common firewall solutions.

    • Business Acumen

  • Proven success managing accounts, driving client retention, and identifying revenue opportunities through consultative engagement.
  • Ability to balance technical depth with strategic business insight.

    • Communication and Relationship Skills

  • Excellent verbal and written communication skills with the ability to explain complex technical concepts to business stakeholders.
  • Strong interpersonal skills with experience building rapport and trust with clients, including executives and decision-makers.

    • Personal Attributes

  • Self-motivated, organized, and capable of managing multiple priorities independently in a hybrid work environment.
  • A proactive, solutions-oriented mindset with a focus on continuous improvement and customer success.

    • Education and Certifications

  • Bachelors degree in Computer Science, Information Technology, or a related field preferred.
  • Certifications such as CompTIA Network+, Microsoft Certified Professional, ITIL, or similar credentials are a plus.

    • Compensation and Benefits

  • Salary : Competitive base salary commensurate with experience
  • Commission : Performance-based incentive structure
  • Benefits : Comprehensive health, dental, and vision coverage; paid time off; retirement plan; and additional benefits package
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    Technical Account Manager • Corona, CA, United States

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