Client Communications Program Manager

Overview

The Client Communications Program Manager is an experienced writer and content strategist who serves as the liaison between Paychex and our clients regarding operational communications for our diverse portfolio of products / services. This person will work with key stakeholders across various business units to craft and deploy messages related to client service and / or matters that impact our clients and their businesses, playing a critical role in the Paychex client experience.

Responsibilities

Crafts need-to-know client communications for various Paychex products and services, as well as compliance and legislative / regulatory updates impacting our clients, based on information provided from the business unit(s).

Provides strategic content recommendations, as well as recommendations on the most appropriate method of content deployment per B2B marketing best practices.

Communicates and upholds company-wide client communication standards to minimize legal and compliance risks in written communications.

Works closely with marketing project managers to ensure tasks and deliverables are accurately captured in the project management platform and that deadlines are met.

Participates in resolution meetings for critical issues impacting our clients, as needed, and provides client communication recommendations and support, based on scenario.

Consults with Service, Compliance, Product Management, IT, Legal, and Public Relations departments to develop communications, eliminate duplicate efforts, determine the best use of resources, minimize risk to the company, and ensure content quality.

Creates and / or reviews client service communications and / or templates on behalf of all Paychex business units, as needed, to ensure message consistency, accuracy, and adherence to brand standards.

Helps maintain the client communications library as a means of record for leadership and client service representatives.

Identifies, analyzes, and executes on opportunities for process improvements to ensure department efficiency.

Updates the internal archive of legally required client communications, as needed.

Qualifications

Bachelor's Degree in English, communications, marketing - Preferred

5 years of experience in Internal, client, or marketing communications.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $60,270 - $94,710. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range.

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What\'s in it for you?

We value your well-being : We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

We value your time : From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

We value your development : Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

We value your perspective : Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

We value our communities : We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you\'re passionate about the role but don\'t check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

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