Tax Services Rep - Contract job

Customer Service Representative – Tax Services (Contract Role)

Rochester, NY – 100% On-Site

$20–$23 / hr (DOE)

Monday–Friday, 8 : 00 AM – 5 : 00 PM

We're seeking a customer-focused, detail-oriented professional who enjoys working in a fast-paced environment and takes pride in providing exceptional service and problem resolution. This is a full-time, temporary / contract role with a respected national employer headquartered in Rochester, NY.

Key Responsibilities

• Provide high-quality customer service via phone, email, and chat, documenting all interactions accurately.
• Follow up on outstanding items to ensure timely resolution in accordance with service level expectations.
• Develop and maintain knowledge of company products, policies, and procedures.
• Manage daily, time-sensitive tasks with strong organizational focus.
• Support both internal and external clients with tasks such as :

– Processing payments and filings

– Assisting with tax agency registrations

– Researching and resolving tax notices

– Data entry, spreadsheet management, and data verification

Qualifications