Tax Services Rep - Contract jobNesco Resource • Rochester, NY, US
Tax Services Rep - Contract job
Nesco Resource • Rochester, NY, US
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job_description.job_card.job_descriptionUtilize systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, and Microsoft Office. (Familiarity is helpful but not required.) Demonstrate professionalism, accountability, and teamwork in all interactions. High School diploma or equivalent required. Minimum 2 years of professional work experience. Payroll or tax-related experience preferred. Strong attention to detail and commitment to accuracy. Excellent written and verbal communication skills. Proven ability to multitask and meet deadlines in a high-volume setting. Strong customer service and interpersonal skills. Comfortable learning and navigating multiple software systems.
Customer Service Representative – Tax Services (Contract Role)
Rochester, NY – 100% On-Site
$20–$23 / hr (DOE)
Monday–Friday, 8 : 00 AM – 5 : 00 PM
We're seeking a customer-focused, detail-oriented professional who enjoys working in a fast-paced environment and takes pride in providing exceptional service and problem resolution. This is a full-time, temporary / contract role with a respected national employer headquartered in Rochester, NY.
Key Responsibilities
- Provide high-quality customer service via phone, email, and chat, documenting all interactions accurately.
- Follow up on outstanding items to ensure timely resolution in accordance with service level expectations.
- Develop and maintain knowledge of company products, policies, and procedures.
- Manage daily, time-sensitive tasks with strong organizational focus.
- Support both internal and external clients with tasks such as :
– Processing payments and filings
– Assisting with tax agency registrations
– Researching and resolving tax notices
– Data entry, spreadsheet management, and data verification
Qualifications
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Service Rep • Rochester, NY, US
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