Customer Success Specialist - Data Entry

Select MedicalAddison, Texas, USA

job_description.job_card.1_day_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Overview

Please be advised if you are viewing this position on Indeed that the salary rate / range set forth herein was provided by Indeed. Concentras market specific rate / range will be provided during the interview process.

Do you want to use your problem solving skills and knowledge of customer service to help improve the health of Americas workforce At Concentra we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose : to provide outstanding patient experience by delivering the highest quality healthcare in an efficient affordable and caring manner. We do this by putting all customers first.

Responsibilities

Position Summary

The Customer Success Specialist I supports Concentras Operations Sales and Billing teams with existing account maintenance / management and removal of suspense transactions / revenue in proprietary database while ensuring data integrity.

The Details

Responsible for daily completion of update cases for existing accounts and removal of suspense while meeting production requirements and ensuring data quality
Input data into closed loop propitiatory database system
Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
Initiate email validation process with customers for account verification in compliance with Concentras account set-up requirements
Build internal relationships with Operations Sales and Billing departments
Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Qualifications

Education / Credentials

High school diploma or GED equivalent

Some college courses in Business Administration or in a related field from an accredited college / university preferred

Requirments :

Must be able and willing to train for four weeks Monday to Friday 8 am - 4 : 30 pm CST

Must be able and willing to work an 8-hour shift during the hours of 7 : 30 am- 7 : 00 pm CST

Must be able to commute to 5080 Spectrum Addison Tx for new hire orientation.

Job-Related Experience

Customarily has at least six or more months of experience performing data entry in multiple systems / applications simultaneously required

Job-Related Skills / Competencies

Concentra Core Competencies of Service Mentality Attention to Detail Sense of Urgency Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts explore alternatives and propose quality solutions

Comfortable with using technology and able to learn new systems / applications

Skilled at multitasking in multiple systems / applications simultaneously

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Effective ability to work in a team environment as well as independently when required

Effective interpersonal and communication skills a must; ability to read write and speak professionally

Comfortable in a high-demand environment

Ability to retain and apply new information quickly

Additional Data

Employee Benefits

401(k) Retirement Plan with Employer Match

Medical Vision Prescription Telehealth & Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days Offered

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

This job requires access to confidential and critical information requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer including disability / veterans

Required Experience :

Unclear Seniority

Key Skills

Bluetooth,Communication,Drafting,Driving,Fire And Safety Engineering,Administration Support

Employment Type : Unclear

Experience : years

Vacancy : 1

serp_jobs.job_alerts.create_a_job

Data Entry Specialist • Addison, Texas, USA