Manager Enrollment Services

Operations Manager

The Manager of Commercial Enrollment is responsible for the accurate and timely processing of membership enrollment for ACA Consumer, Electronic 834 enrollment vendors and manual enrollment work within IBC and vendor systems including mPulse / H3O, EDI Portal and Health Proof. The accurate and timely processing of member ID Cards and various Member Correspondences. Effectively manages supervisors to ensure that productivity, fallout and quality standards, attendance policies, corporate training, and performance management timeline are being maintained.

Responsibilities :

• Effectively manages the inventory received from all sources with the supervisors, including but not limited, to the mailbox, e-mail to One Hub, Report Center, SNOW, vendor applications and the queues. Applies strategies to manage the inventory in under five days.
• Monitors that the supervisors apply their coaching and counseling skills when needed and apply corrective action when necessary.
• Manages daily huddles with the supervisors to plan inventory and priorities.
• Analyzes all aging and repetitive inquiries to determine root cause and works with business partners to find and implement solutions to resolve.
• Responds to customer RFPs and Performance Guarantees.
• Prepares and analyzes required data to determine if all corporate and divisional goals are being met to include operational efficiencies.
• Assists the Director to establish the strategic direction for the division.
• Facilitates regularly scheduled meetings with management team to discuss EDI, manual enrollment and id card issues, prioritization changes and other customer concerns.
• Establishes, defines and communicates IBC Enrollment policies and procedures with Director level approval.
• Creates and maintains a team atmosphere and work environment to promote work productivity.
• Represents Director at meetings, when needed.
• Performs other duties as assign.

Qualifications

Education and Experience :

Knowledge and Skills :

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.