Client Service Coordinator

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

Hiring Qualifications / Competencies Leadership Customer Focus Peer Relationships Integrity & Trust

Action Oriented Listening

Functional Preventative Care And Owps Communication Skills Client Service Skills Priority Setting Time Management

Capabilities And Experience (Can Do)

Attitudes (Will Do)

Special Working Conditions

Experience, Education And / Or Training

Compensation & Benefits

Pay Range for this role is $15.20-24.30 / hour. Specific pay rates are dependent on experience, skill level, and education of the candidate, as well as geographic location. Pay rates for salaried positions may differ based on schedule worked.

Banfield offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. We are excited to announce our new Paid Parental Leave for 2021. Our benefits package also includes :

Medical, Dental, Vision

Basic Life (company paid) & Supplemental Life

Short and Long Term Disability (company paid)

Flexible Spending Accounts

Commuter Benefits

Legal Plan

Health Savings Account with company funding

401(k) with generous company match

Paid Time Off & Holidays

Student Debt Program (for FT DVMs)

Continuing Education allowance for eligible positions

Free Optimum Wellness Plans for your pets' preventive and general care

We are a drug-free, smoke-free, equal opportunity employer.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location