GTM Decision Support, Director

Team Overview

The Decision Support team helps ServiceNow leaders make faster smarter and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information at the right time in a format that drives action.

Our team operates at the intersection of data analysis and strategy :

• Insight Cadence & Alignment :  We define and manage the rhythm of recurring insights ensuring cross-functional alignment clarity and visibility into performance trends and key business decisions
• Decision Support :  We partner with senior leaders to frame high-impact problems perform deep-dive analyses model tradeoffs and provide decision-ready recommendations that drive measurable outcomes

By connecting data to action our team ensures the organization operates with speed alignment and confidence.

As a  Decision Support Leader youll act as a trusted advisor and internal consultant owning complex cross-functional analyses from framing to executive recommendation. Youll balance hands-on analytical rigor with executive-level influence operating as both the architect  and  the builder of decision-ready insights.

What Youll Do

Shape High-Impact Decisions

Deliver Analytical and Strategic Depth

Influence Without Authority

Elevate Decision Quality Across GTM

What Success Looks Like

Qualifications : What You Bring

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience

Department / Functional Area : Sales

Experience : years

Vacancy : 1