Chief Operations Officer (Integrator)

Position : Chief Operations Officer (Integrator)

Department : Administration

Supervisor : Chief Executive Officer

Status : Full-Time

Hours : Monday – Friday

For 42 years, Austin Street Center has specialized in caring for the most vulnerable people experiencing homelessness in Dallas and surrounding communities. Beyond meeting basic needs, Austin Street is committed to individualized care for each person who comes to us for help. Our goal is that every person who comes to Austin Street Center finds hope, support, and the resources they need to transition to safe and stable housing.

This role will support the mission through the following actions :

• Support the organization with a mindset of kindness, trustworthiness, determination and empowerment—our core values— for those that we serve.
• Requires resourcefulness and the ability to make decisions in a timely, efficient manner using the training and guidance provided.
• Recognize that diversity of culture, personality, and life experience are ingredients for a better world.
• Demonstrate experience with sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
• Ability to multitask, handle on-site crisis and adapt to the changing needs of the clients
• Acceptance of agency philosophies of providing hope, support and the resources needed to transition out of homelessness.
• Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed.
• Ability to work respectfully with diverse teams, build consensus, and motivate change.

Position Purpose

The Chief Operations Officer (Integrator) will orchestrate organizational excellence by driving strategic execution, fostering cross-functional synergy, and ensuring operational alignment across all programs and functions. The role serves as the primary architect of organizational effectiveness, establishing systematic approaches to decision-making, performance optimization, and change management that accelerate business outcomes and maximize enterprise value. This position enables the seamless translation of strategic vision into measurable business results. This position will lead and manage the Chief Financial Officer, Chief Program Officer, Senior Director of People, and Chief Advancement Officer.

What You’ll Achieve

Expected Competencies

Strategic Leadership

Ability to translate vision into actionable strategies, inspire others towards common goals, and drive organizational transformation. Critical for cultivating high-performing executive teams and achieving strategic initiative success rates.

Executive Decision Making

Demonstrates sound judgment in complex situations, makes timely decisions with incomplete information, and effectively balances risks against opportunities. Directly impacts the Decision-Making Efficiency Rate KPI and strategic initiative outcomes.

Organizational Alignment

Ability to create cohesion across diverse business functions, establish clear accountability frameworks, and ensure consistent execution of strategic priorities. Essential for improving cross-functional project velocity and change implementation effectiveness.

Strategic Communication

Articulates complex concepts clearly, facilitates meaningful dialogue across organizational levels, and establishes effective communication channels. Essential for cross-functional collaboration and strategic alignment.

Change Orchestration

Skillfully manages complex organizational changes, builds buy-in, and maintains momentum through transformation initiatives. Direct impact on Change Implementation Effectiveness KPI.

Performance Cultivation

Creates conditions for high performance through effective goal setting, accountability mechanisms, and performance management. Critical for Executive Team Performance Index and strategic initiative success.

Executive Presence

Projects confidence, credibility, and authenticity when engaging with stakeholders at all levels. Crucial for building trust, influencing outcomes, and contributing to the Executive Team Performance Index.

Fundamental Skills, Knowledge, and Abilities Required

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