Technical Helpdesk

Description

SAIC is seeking a Technical Helpdesk located at Rock Island, IL to support the MJOLNIR contract to respond to requests for technical assistance, manage hardware and software functions, and create NIPR accounts.

JOB DESCRIPTION :

• Respond to requests for technical assistance in person, over the phone, and via email.
• Manage hardware and software functions and ensure systems are online and in compliance with software patches and STIG compliance.
• Create NIPR accounts and submit tickets for SIPR user accounts.
• Diagnose and resolve basic technical hardware and software issues.
• Maintain domain accounts, emails, and SharePoint pages.
• Track and route problems and requests, and document resolutions.
• Manage O365 licensing on NIPR / SIPR.
• Coordinate with the General Manager (GM) to ensure appropriate licensing is assigned by customer code.
• Troubleshoot account problems with AESD to ensure user accounts are working properly.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE :

REQUIRED CLEARANCE :

Target salary range : $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.