Patient Access Specialist Monclova Road Medical Office Building

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours :

20

Work Shift :

Days (United States of America)

Job Description

7 : 00am-7 : 00pm

Job Summary :

The Purpose of the Patient Access Specialist is to provide excellence in customer service patients are greeted and logged into tracking software. Gathers appropriate information from patients or responsible parties in order to completely register and identify financial liabilities. Collect patient financial liabilities and provide receipts to patients. May perform patient pre-admission registration room assignment / transfer and other related required tasks for patient throughput and patient care. Assist with transporting of patients to their scheduled area. Provide financial guidance to patients / families RSFH staff insurance providers physicians and / or physician office staff etc. which may include providing explanations of insurance benefits financial assistance and self-pay billing. Performs quality self checks using software to prevent billing identification or other registration issues that could cause a loss of revenue. May assist in preparing documentation regarding quality customer service and other organizational initiatives.

Minimum Qualifications :

Education : Requires High School diploma or equivalent.

Experience : At least 6 months customer service work experience required.

Licensure / Certification : N / A

Primary Source Verification (if applicable) : N / A

Knowledge / Skills : Basic computer skills required. PC and Windows experience required. Good organizational skills. Excellent verbal / written communication and interpersonal skills to effectively deal with customers and staff. Ability to diplomatically and respectfully deal with customers (both in person and via telephone). Ability to effectively handle multiple priorities and deadlines. May require a working knowledge of medical terminology. Ability to maintain the confidentiality of sensitive information. Requires the use of general office equipment including but not limited to : computer calculator fax machine printer copier etc.

Other : Competent and proficient with patient information systems (ADT) and willingness to work at various registration sites as needed is required for positions in the Access dept. Employees in patient access may be required to work weekends and holidays as scheduled by their manager. Employees in Access may be asked to cover outside their normally scheduled hours and location to maintain the around the clock coverage needed to provide for safe patient care. Staff will be scheduled for call duty. Staff should be knowledgeable in all registration functions including outpatient emergency room inpatient and specimen registration types to fulfill on call duties.

Contacts :

Constant contact with patients visitors general public and / or healthcare employees (including staff co-workers physicians insurance providers and vendors). Must be able to interact professionally and diplomatically with all of the above.

Work Demands / Environment :

Frequent sitting walking standing stooping bending. May require lifting or moving items up to 25 lbs. May require pushing or pulling over 50 lbs (wheelchair / carts etc.). Frequent use of finger / hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. Possible exposure to blood body fluids or tissue. Possible exposure to infectious materials odors communicable diseases and / or other conditions common to a healthcare environment. Requires work under stressful conditions deadlines and / or irregular hours.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)

Medical dental vision prescription coverage HAS / FSA options life insurance mental health resources and discounts

Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders

Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department :

Imaging Center - Fallen Timbers - Perrysburg

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly a ll applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .

Required Experience :

IC

Key Skills

Construction Experience,Facilities Management,HVAC,Automotive Diagnostics,Construction Management,Maintenance,Quality Management,Geometry,Property Management,Supervising Experience,Commercial Cleaning,Google Suite

Employment Type : Part-Time

Experience : years

Vacancy : 1